Operations Manager

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

We have an exciting opportunity for a naturally driven leader to join the team at Scape University of Adelaide (UOA) as an Operations Manager.

As the Operations Manager, you will be responsible for the smooth and effective operations of the UOA property which includes:

- Plan and manage resource levels to deliver high-quality customer service and operations.
- Oversee and deliver on-site training for new customer service team members
- Provide outstanding customer service
- Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
- In liaison with the Facilities team, manage the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
- Management of customer arrears that meet the identified company target.
- Control of costs that deliver an under or on-budget performance.
- Meet or exceed budgeted short-term and long-term revenue targets.

**THE IDEAL CANDIDATE**

We are seeking a highly motivated and highly motivated operator who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

- Minimum 5-years’ experience in a customer service/operations role.
- Prior experience in managing teams with strong leadership experience and skills.
- Monitor and control financials in accordance with set budgets
- Experience of site operations in a highly customer focussed industry
- Able to balance strategic planning with the ability to be practical and hands-on to ensure effective and timely implementation
- Excellent written and verbal communication skills.
- Experience working in the hospitality, accommodation, services, hotel, retail industry
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Formal qualification, preferably in hotel or business management (desirable).
- Ability to obtain a National Criminal History Check and Working with Children Check.
- Qualified in First Aid, Mental Health First Aid or willing to participate in training.

**PERKS OF WORKING WITH SCAPE**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day of to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**

At Scape we believe that we are most successful and effective when we work together as a team. This is a great time to be joining a growing business, that is willing and able to make a difference for our residents (predominately students), stakeholders and the community as a whole.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Adelaide CBD, SA 5000: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your expected annual base salary?

Work Authorisation:

- Australia (preferred)