Operations Manager Alh

At ALH, we believe in bringing people together and connecting locals to their neighbourhood pubs ,enabling great experiences and positive, memorable moments. We operate over 340 licensed venues, making us the country’s largest on-premise venue operator.

We’re a market leader offering a diverse range of hospitality experiences including electronic gaming, sports bars, bistros, restaurants, cafes, accommodation and nightclubs.

We work as one team to contribute to the communities we serve, and as part of the Endeavour Group we’re committed to creating a more sociable future together. If you love the idea of creating memorable hospitality experiences, then this is the place for you.
- **An exciting opportunity for a highly experienced leader in hotel management to take the next step in their career**

**About the Opportunity**:
As the Operations Manager, reporting to the State Manager, this position is an exciting opportunity to advance your career. Your main focuses for this role will include empowering and coaching your team to achieve sales and profit targets, provide effective leadership and development of the teams you are supporting, and proactively coaching your leaders across all facets of the day-to-day venue operations.

**A day in the life of an Operations Manager**:

- Coach and support Venue Managers within your portfolio to achieve sales and monthly profit targets, whilst maintaining budgeted expenses
- Coach and support Venue Managers to ensure customer service standards are maintained in all areas of the venue
- Provide leadership and demonstrate commitment to building a safety conscious culture across all venues
- Develop and monitor Venue Managers ability to ensure compliance with all statutory regulations
- Ensure Venue Managers are following reporting systems in an accurate and timely manner
- Ensure your Venue Managers are leading and driving local marketing initiatives to drive sales and profit and cost targets and developing the business
- Provide leadership and guidance to the Venue Managers to ensure team member satisfaction
- Coach Venue Managers in property presentation and standards of visual merchandising to be well executed

**What you’ll need to succeed**:

- Demonstrated a sound ability to coach and develop people; as well as impact and influence.
- You have effectively and profitably managed a business within the service industry or effectively held a management position utilising people and commercial skills.
- Multi-unit management skills.
- Operational skills - cellar, bar, food, gaming, wagering, and internal systems.
- Solid understanding of the liquor and gaming legislation relevant to the hospitality industry
- Proven business acumen, computer literacy and financial management.
- Interpersonal and people management skills including the ability to influence

**How will you be rewarded?**
- Excellent remuneration package and flexible working in every sense. We value our people
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies
- Paid learning & development opportunities
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.