Performance Coordinator

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
**About the Role**

We’re excited to announce we have created and are recruiting for a new position, titled Performance Coordinator, to our Workers Compensation team As a Performance coordinator, you’ll oversee effective task management by allocating and monitoring task completion, tracking performance metrics, and overseeing escalations to minimise delays within the Workers Compensation Team. You will analyse workflow data, implement process improvements, and collaborate with teams to enhance efficiency. Your role supports operational effectiveness, ensuring timely and accurate task execution while driving compliance and continuous improvement.

**How you'll make an impact**

**Key responsibilities**:

- Ensuring key business tasks are initiated and actioned within required timeframes.
- Monitoring outstanding requests, follow up with relevant stakeholders, and track completion to meet deadlines.
- Managing workflow allocation to prioritise critical activities and maintain efficiency.
- Developing and overseeing escalation processes to address delays and mitigate compliance risks.
- Providing regular reporting on task completion, timeliness, and areas for improvement.
- Acting as a liaison between teams to address workflow dependencies and enhance efficiency.
- Monitoring task transfers between teams to ensure timely action.
- Maintaining accurate task tracking systems, identifying and addressing bottlenecks.
- Reviewing and monitoring cancellations or delays, implementing strategies to minimise disruptions.

**About you**
**What we’re looking for**:

- Organisational and time management skills in a fast-paced environment
- Effective communication skills to collaborate with teams and stakeholders
- Strong attention to detail
- Workers Compensation Claims Management experience
- Case Manager and/or Senior Case Manager experience

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including WFH
- Monthly RDO (Rostered Day Off) after completion of your probationary period
- Paid Parental Leave and Reproductive Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and employee assistance program for yourself and immediate family members
- Birthday club - enjoy a day off during your birthday month courtesy of GB

**To apply**

If this sounds like the job for you, then we want to hear from you today

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gal