Business Improvement Officer

APS Level 5
- Adelaide SA, Brisbane QLD, Canberra ACT, Melbourne VIC
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Reporting to a Senior Business Improvement Officer, the Business Improvement Officer is responsible for assisting the Business Improvement team to develop and deliver improvements to support the delivery of the Pacific Australia Labour Mobility Scheme (the PALM Scheme). The role will include opportunities for development.

**Pacific Labour Operations Division Overview**
The Pacific Labour Operations Division is responsible for the PALM Scheme, which has two key objectives:

- to contribute to the economic development of nine Pacific Island countries (Fiji, Kiribati, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and Timor-Leste; and

The division manages the PALM Scheme in collaboration with the Department of Foreign Affairs and Trade, the Department of Home Affairs, and the Fair Work Ombudsman. It engages closely with stakeholders to ensure the best outcomes for workers and employers participating in the Scheme.

**Duties and Responsibilities**
The Business Improvement team is seeking an APS 5 officer who are experienced in assisting with engaging across the Division and with partner agencies to identify, develop and implement policy improvements at the APS 5 leadership level.

The successful applicant will assist in a range of exciting work to deliver improvements to the program particularly for participating Pacific Island and Timorese workers, and employers, including assisting with a range of Pilots and strategic projects, a cultural competency framework and materials, standard operating procedures and a knowledge base, and a feedback framework.

Responsibilities of the APS Level 5 may include:

- Assist in undertaking research and analysis work and assist in designing, developing, and implementing policy responses to improve the program,
- With supervision, contribute to the development of submissions, briefs and reports and provide advice on PALM scheme issues and improvements,
- Support and assist liaison with partner agencies and other stakeholders including employers, unions, community organisations and sending country representatives to inform program improvements,
- Assist to establish and update standard operating procedures (SOPs) and take a lead in ongoing management of the SOPs. Assist to design and develop a knowledge base and take a lead role on maintaining the database and supporting users,
- Support and assist in engaging with DFAT and relevant stakeholders on development of a cultural capability framework and materials and support the transition to DEWR. Support and contribute to engagement with stakeholders and relevant experts including Pacifica and Timorese community representatives to undertake ongoing review and updates of cultural competence requirements and materials,
- Manage competing priorities in a dynamic environment.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

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