Business Improvement Support Officer

2 weeks ago

Melbourne, Australia Department of Employment and Workplace Relations Full time

APS Level 4
- Adelaide SA, Brisbane QLD, Canberra ACT, Melbourne VIC
- $75,996 - $81,274

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Reporting to the Senior Business Improvement Officer, the Business Improvement Support Officer is responsible for assisting the Business Improvement team to develop and deliver improvements to support the delivery of the Pacific Australia Labour Mobility Scheme (the PALM Scheme). The role will include opportunities for development.

**Pacific Labour Operations Division Overview**

The Pacific Labour Operations Division is responsible for the PALM Scheme, which has two key objectives:

- to contribute to the economic development of nine Pacific Island countries (Fiji, Kiribati, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and Timor-Leste; and

The division manages the PALM Scheme in collaboration with the Department of Foreign Affairs and Trade, the Department of Home Affairs, and the Fair Work Ombudsman. It engages closely with stakeholders to ensure the best outcomes for workers and employers participating in the Scheme.

**Duties and Responsibilities**
Under broad supervision and guidance, the Business Improvement Support Officer will assist with the development and implementation of uplift initiatives to improve the PALM Scheme and capability across the Pacific Labour Operations Division.

Responsibilities of the Business Improvement Support Officer may include:

- contributing to the implementation of a Cultural Competency framework to help employers, workers, and other PALM Scheme stakeholders to communicate and work together,
- helping to develop guidance materials to support staff to manage the PALM Scheme effectively and consistently,
- helping to develop a complaints management framework for the PALM Scheme
- helping to develop and manage an online knowledge base to ensure staff have access to the most up-to-date advice and guidance,
- talking a lead role in managing the team mailbox, including coordinating responses with relevant team members,
- assisting with secretariat support for committees and meetings.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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