Consultant, Business Improvement

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Consultant, Business Improvement
- Job number: 802740
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Business Development
- Category: Project Management
- Work type: Permanent Full time
- Closing at: Aug 31 2025 - 23:55 AEST

**Favourite**

- **Bring your end to end delivery experience**:

- **You’ll join a high-performing business, backing talented individuals**:

- **We win in the right way, which is always putting our customers first**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role Consultant, Business Improvement, you will join the **Business & Private Banking Strategy Performance Execution Team** that’s doubling down making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Supporting the identification and prioritisation of high value opportunities to improve the banker and customer experience in B&PB
- Developing high quality solutions that effectively balance business objectives, including improvements in customer, colleague, financial and risk outcomes
- Managing the end-to-end delivery of improvement initiatives, ensuring achievement of target business outcomes as well as delivery schedule, budget and risk
- Developing trusted relationships to ensure high engagement and successful delivery
- Improving and embedding tolls and processes to support the analysis, delivery, adoption, and benefits tracking of improvement initiatives
- Proactively managing risk, meeting all policy and compliance requirements

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- Demonstrated experience in financial services, preferably in an improvement, transformation or project delivery role
- Knowledge of project delivery and continuous improvement processes and methodologies
- Project or change management experience, ideally in managing the definition and implementation of improvement initiatives
- Analytical and problem-solving skills
- Ability to collect, synthesise and analyse data and situations to identify insights and opportunities
- Great stakeholder management skills

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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