Aps4 Operations Support Officer

1 week ago


Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

$45.80 per hour

**Job Type**

Contract

**Ref**

JO-2110-552193

**Contact**

Jackson Bruce

**Posted**

26 minutes ago

Talent International is searching for an experienced Operations Support Officer to join an independent statutory body, advocating within the disability services sector. This role is based in the Brisbane CBD on a 12-month contract + long-term extensions.
- ** Long-term Job Opportunity**:

- ** Eagle Street, Brisbane CBD**:

- ** $45.80 per hour**

**About the role**:
The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

**Responsibilities**:

- Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks
- Assessing, reviewing and providing feedback on planning decisions in accordance with the relevant Act, Rules and relevant guidance
- Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures
- Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels
- Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions
- Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results
- Supporting the leadership team to develop and implement improvement strategies.
- Working with stakeholders to promote services and functions and build stakeholder knowledge of planning decision making and procedures
- Supporting the delivery and implementation of branch projects as required

**Experience required**:

- A satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas
- The ability to maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture)
- The ability to meet the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships
- Demonstrated experience in meeting and exceeding internal or external customer expectations while cultivating relationships
- Effective time-management of one’s time and resources

**How to Apply**:



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