APS4 Customer Contact Officer

10 hours ago

Brisbane, Queensland, Australia Hudson Full time $70,000 - $120,000 per year

We are looking for Customer Contact Officer to work with our client in the Federal Government space

  • APS4 Level
  • Location: Melbourne Or Brisbane

Key Accountabilities:

  • Communicate with internal and external stakeholders and provide advice on a range of matters including moderately complex enquiries and out of scope enquiries
  • Provide accurate and timely support and guidance to consumers via phone, email, online and post
  • Collect, collate and consider information about complaints in preparation for allocation
  • Assess and escalate risks regarding more complex enquiries, and complaints to senior officers
  • Applying knowledge of procedures, legislation and delegation to resolve enquiries and escalate matters in a timely manner while meeting agreed SLA
  • Identify and priorities consumer who may be experiencing vulnerable circumstances, in distress or who have accessibility needs, and escalating potential issues to the leadership team
  • Maintain accurate records of interactions in the case management system

Ideal candidate will have:

  • Demonstrated customer service experience providing advice and responses to customer enquiries
  • Ability to research, analyse and apply judgement of procedures and legislation to appropriately escalate as required
  • Developed interpersonal and written communication skills to actively listen, be resilient, tailor communication to various audiences, and confidently discuss customer concerns and expectations
  • Experience having difficult conversations or challenging customer enquiries
  • Good attention to detail
  • Demonstrated internal and external stakeholder management skills
  • Ability to work collaboratively with the team to share knowledge and contribute to continuous improvements to enhance service delivery and customer satisfaction
  • Effective time management skills to manage high-volume customer enquiries in accordance with the agreed service level agreement.

These positions are open only to Aboriginal and Torres Strait Islander applicants under Affirmative Measures – Indigenous

If you're interested in this unique opportunity to help shape better healthcare outcomes for First Nations peoples at a national level, working in a supportive environment where your expertise and lived experience will be valued, we'd love to hear from you 

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

  • Aps4 Practice Officer

    1 week ago

    Brisbane, Queensland, Australia Paxus - Technology + Digital Talent Full time

    Why Work With Us?As an APS4 Practice Officer, you'll enjoy:? A generous hourly rate and flexible working arrangements? Opportunities to contribute to diversity committees and workplace culture.About the Role As a Practice Officer supporting vulnerable clients, you'll play a key role in delivering empathetic service and seamless care coordination.vital role...

  • Aps4 Practice Officer

    4 days ago

    Brisbane, Queensland, Australia Effective People Full time

    Position: APS4 Practice OfficerLocation: Maroochydore, QLDType: Labour Hire (12-month contract, with possible extension)Pay Rate: $50 per hour + superHours: 37.5 per week About the Role We are seeking an APS4 Practice Officer to join a multidisciplinary team supporting the delivery of high-quality mental health and wellbeing services for veterans and their...

  • APS4 Service Officer

    1 week ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Join to apply for the APS4 Service Officer role at Randstad Australia1 day ago Be among the first 25 applicantsJoin to apply for the APS4 Service Officer role at Randstad AustraliaRandstad is currently recruiting for multiple APS4 Service Officer roles with Australian Federal Government in the Brisbane CBD. In this role, you will assist job seekers in...

  • 15h Left aps4 service officer

    3 days ago

    Brisbane, Queensland, Australia Randstad Full time

    Randstad is currently recruiting for multiple APS4 Service Officer roles with Australian Federal Government in the Brisbane CBD. In this role, you will assist job seekers in Australia via over the phone email and web-chat. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.Start Date: 20th...

  • Aps4 Administrative Support Position

    4 days ago

    Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $74,000

    Job Title: Aps4 AdministratorWe are seeking an experienced Aps4 Administrator to join our team on a fixed-term basis. As an Aps4 Administrator, you will be responsible for providing high-level administrative support to ensure the smooth operation of our department.About the Role:This is an exciting opportunity for a motivated and organized individual to take...

  • APS4 Service Officer

    7 days ago

    Brisbane, Queensland, Australia Randstad Australia Full time $90,000 - $109,000 per year

    Randstad is currently recruiting for multiple APS4 Service Officer roles with Australian Federal Government in the Brisbane CBD. In this role, you will assist job seekers in Australia via over the phone email and web-chat. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.Start Date: 20th...

  • Aps4 Executive Assistant

    2 days ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    You will be working within a Government DepartmentPay Rate: $45 p/h + Super5 Month Contract (very strong chance of extension)The primary focus of the APS4 Executive Assistant is to provide high level support by undertaking moderately complex administrative tasks for the Assistant Secretary such as:- Provide travel, accommodation and financial acquittal...

  • Procurement and Contracts Officer, APS4, Corporate

    2 weeks ago

    Brisbane, Queensland, Australia ACCC Full time

    Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)Join to apply for the Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160) role at ACCCProcurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)1 day ago Be among the first 25 applicantsJoin to apply for the Procurement and Contracts Officer, APS4,...

  • Procurement and Contracts Officer, APS4, Corporate

    7 days ago

    Brisbane, Queensland, Australia ACCC Full time

    Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)Join to apply for the Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160) role at ACCCProcurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)1 day ago Be among the first 25 applicantsJoin to apply for the Procurement and Contracts Officer, APS4,...

  • APS4 Planner

    7 days ago

    Brisbane, Queensland, Australia Randstad Full time $94,382 per year

    The APS4 Planner will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex enquiries Duties Include: - Gathering information from participants and planning partners over the phone or in person, to...