Aps4 Operations Support Officer

4 days ago

Brisbane Central Business District, Australia HAYS Full time

Recruiting an enthusiastic Operations Support Officer with strong communication skills.

**Your new company**
This organisation provides strategic direction to achieve their purpose of making a difference.

**Your new role**

The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

**Your Key Duties**
- Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
- Assessing, reviewing and providing feedback on planning decisions
- Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
- Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
- Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
- Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.

**What you'll need to succeed**
- Good communication skills
- Previous experience within operations support
- Must be an Australian Citizen
- Working with Children Check (Current Blue Card)
- Ability to use client records management system (CRM)

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2691782

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