Aps4 Operations Support Officer

6 days ago

Brisbane Central Business District, Australia HAYS Full time

Recruiting an experienced Operations Support Officer to join a busy environment.
**Your new company**
This organisation provides strategic direction to achieve their purpose of making a difference.

**Your new role**

Your key duties include:

- Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
- Assessing, reviewing and providing feedback on planning decisions
- Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
- Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
- Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
- Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results

**What you'll need to succeed**
- Good communication skills
- Previous experience within operations support
- Working with Children Check (Current Blue Card)
- Ability to access and use client records management system (CRM)

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2718548

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