Guest Services Agent

**Melbourne CBD location close to Chinatown, the theatre district and public transport**:

- ** Part time or Full time available**:

- ** Looking for the ultimate people person**:

- ** Free "YOU" Day - get a paid day off on your Birthday**

We are looking for a part-time or full-time Guest focused Customer Service Assistant needed to join our amazing Front Office Team at our stunning Crossley St Hotel in the heart of Melbourne's Theatre district.

**ABOUT THE ROLE**:

- Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Cover the occasional Front Office Supervisor shift.
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests
- Assist the Food and Beverage Team with barista, bar and room service
- Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
- Support the operational teams with administrative tasks as required

**ABOUT YOU**:

- Have a desire to genuinely help people
- Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- You have a warm, personable yet professional disposition
- Front Office/reservation experience preferred
- Valid RSA
- Barista/bar experience would be preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Positive mindset and a can do attitude

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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