Guest Services Agent

**Melbourne CBD location close to Chinatown, the theatre district and public transport**: - ** Part time or Full time available**: - ** Looking for the ultimate people person**: - ** Free "YOU" Day - get a paid day off on your Birthday** We are looking for a part-time or full-time Guest focused Customer Service Assistant needed to join our amazing Front Office Team at our stunning Crossley St Hotel in the heart of Melbourne's Theatre district. **ABOUT THE ROLE**: - Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay - Cover the occasional Front Office Supervisor shift. - Be an ambassador for the Hotel, positively representing and promoting our boutique brand - Be a key part of the guest experience, interacting wherever and whenever possible - Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests - Assist the Food and Beverage Team with barista, bar and room service - Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system - Answer and process reservation enquiries, make recommendations and upsell rooms according to availability - Coordinate with other departments - Answer and dispatch both incoming external and internal calls - Maintain sufficient knowledge of all room rates and available packages - Follow up on all guest requests and complaints - Be a key part of the guest experience, interacting wherever and whenever possible - Support the operational teams with administrative tasks as required **ABOUT YOU**: - Have a desire to genuinely help people - Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers - Good time management and communication skills - Well-developed computer knowledge and strong administrative skills - You have a warm, personable yet professional disposition - Front Office/reservation experience preferred - Valid RSA - Barista/bar experience would be preferred but not essential - Success in a similar role preferred but not essential, we are employing on attitude not just experience - Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload - An acute eye for detail and exceptional interactive social skills - Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively - Positive mindset and a can do attitude **ABOUT US**: **Lancemore Crossley St.** Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar. **Lancemore Hotel Group** Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. - If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on Linked in