Billing Officer

**Pine Rivers Private Hospital**
**Consulting Suites Billing Officer**

Perfect location in Brisbane's Northern Suburbs - Avoid the city commute
Free Parking on site + close to public transport
Uniforms provided
Free morning and afternoon tea daily + discounted buffet lunch and dinner
Supportive & collaborative team environment

**About the role**:
Pine Rivers Private Hospital are seeking a Consulting Suites Billing Officer to join our team on a part-time basis, 5 day fortnight. No weekend work required.

**As a Billing Officer your responsibilities will include**:

- Accurate and timely billing of Health Fund and Third Party invoices
- Field patient billing enquiries and provide resolution
- Banking and Debtor Management
- Maintain extensive knowledge of Health Fund contracts
- Provide Support to our Visting Medical Officers
- Provide support to administration team

**About us**:
Located on the bank of the South Pine River, our 70 bed mental health facility provides comprehensive inpatient and day programs for our Queensland community. As a leading provider, we specialise in addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD management, psychosis and chronic pain management. We also deliver specialised therapies in EMDR, TMS and ECT.

**Capabilities to be successful in this position**:

- Communication - Conveying information and ideas clearly and concisely to individuals or groups
in an engaging manner that helps them understand and retain the message; listening actively to
others.
- Service Excellence - Taking actions and developing relationships necessary to meet and exceed
patient needs; holding self and others accountable; using appropriate interpersonal techniques.
- Managing Work - Effectively managing one's time and resources to ensure that work is completed
efficiently.
- Decision Making - Identifying and understanding problems, choosing the best course of action and
making timely decisions; taking action that is consistent with available facts and constraints and
optimizes probable consequences.
- Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
- Valuing Differences - Working effectively with individuals of diverse cultures, interpersonal styles,
abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from
diverse individuals.
- Earning Trust - Gaining others’ confidence by acting with integrity and following through on
commitments while disclosing own positions; treating others and their ideas with respect and
supporting them in the face of challenge.
- Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how
detailed; showing concern for all aspects of the job; accurately checking processes and tasks;
being watchful over a period of time.
- Continuous Improvement - Identifying improvement opportunities, generating ideas, and
implementing solutions.
- Influencing - Using effective involvement and persuasion strategies to gain acceptance of ideas
and commitment to actions that support specific work outcomes.

**Personal attributes to be successful in this position**:

- Adaptable
- Attention to detail
- Accountable
- Initiates Action
- Continuous Learning

**Experience to be successful in this position**:

- Worked in debt collection / accounts receivable
- Worked in Healthcare industry (desirable)
- Worked in a fast-paced, multi-disciplinary team
- Provided exceptional customer service to both internal and external customers
- Adhered to policies, processes and best practices within a private practice setting
- Involved in quality and performance improvement initiatives
- Participated in the implementation of change

**Knowledge to be successful in this position**:
systems
- Health Fund, Public, Department of Veteran Affairs (DVA), Workcover and Third Party contract
knowledge and eligibility interpretation including billing and claiming processes (desirable)
- Accreditation and quality processes (desirable)
- Data and information management including privacy and confidentiality legislation for patients
and staff (desirable)
- Customer Service principles

**Qualifications to be successful in this position**:

- TAFE/ Certificate - Diploma level qualification in Administration, Accounting or related discipline
(or working towards)

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

**Other benefits of working within Healthscope include**:

- Flexibility to work across one or multiple hospitals across our network.
- Discounted health insura