Learning Technologies Administrator

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: Austin Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Education and Training

Reference: 46688
- Full time, 1.0 EFT, 40 hours + ADO
- Heidelberg location
- $78k base + salary packaging + super

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Clinical Education Unit**

The Clinical Education Unit (CEU) is responsible for clinical education governance at Austin Health within a Best Practice Clinical Learning Environment. The CEU has three pillars of education: Allied Health, Medicine and Nursing. Each pillar has a leader who is responsible for education and ensuring the workforce is well positioned to meet the National Safety and Quality in Health Service Standards. This integrated approach to education and training aims to ensure that Austin Health has knowledgeable, skilled staff which is reflected in the quality of care to our patients. The CEU has a dedicated education precinct based in the Austin tower complex as well as a state of the art Simulation Centre.

**About the role**

The Learning Technology Administrator position is responsible for assisting with the administrative requirements relating to learning technology services for Austin Health, specifically regarding enquiries, set up and maintenance of user accounts, courses, certifications and programs in the Austin Learning Management System (LMS). The role provides support to ensure a focus on delivering excellent service for users and stakeholders in the LMS system and the effective use of new and emerging technologies to enhance learning.

A regular day will see you:

- Providing administrative support to the learning technology services team
- Providing support regarding learning methodology
- Ensuring a consistently high level of customer service in all internal and external communication

**About you**

You will have previous experience in a systems help desk role, and prioritise customer service when communicating with stakeholders. You enjoy problem solving to find solutions, documenting processes, and have attention to detail.

To be successful in this role you'll bring with you:

- Experience administering an LMS/IT system within a large complex environment (Experience with Totara or Moodle LMS strongly preferred), or systems support desk customer service
- Highly developed communication, organisational and interpersonal skills including the ability to work both independently and collaboratively as part of a team to facilitate best practice
- Be self-motivated with clear self-direction and ability to manage a service autonomously
- Ability to write user documentation and ability to organise and conduct system performance testing

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking and end of journey facilities for cyclists
- Five weeks annual leave

**Inclusion at Austin**

**Work with us