Learning Technology Support Officer

1 week ago

Melbourne, Australia Melbourne Business School Full time

**An exciting role within the newly formed Learning Innovations team**:

- **12 months fixed-term contract, based in Carlton with hybrid work options**:

- **Competitive remuneration package on offer**

**About Us**
- The Melbourne Business School (MBS) purpose is to unleash ideas and leaders for a sustainable future. The School’s joint strategic vision with the Faculty of Business & Economics (FBE) is to be among the top-ranked providers of business education within the Asia-Pacific Region.
- Learning Innovation is a new division of the School and has been established to ensure that the School develops online programs that are sustainable, scalable, and profitable while maintaining its premium reputation and differentiation through academic rigour and excellence.

**The Opportunity**
- A great opportunity now exists to join the Learning Innovation team and be a part of the exciting chapter of MBS of building new, sustainable online programs. In your role as a Learning Technology Support Officer, you will be the first point of contact, providing hands-on support for ad hoc requests for learning technology support. You will work closely and utilise, where appropriate, existing Service Desk support models and will create a knowledge bank of learning technology support requests to enable scalable learning technology support across the Service Desk.
- Accountabilities will include:

- Day-to-day learning platform and technology support
- Triage, provide hands-on support or escalate learning technology support requests
- Support the Learning Spaces team to increase learning technology capability across the School
- Collaborate with our Learning Design team to support bringing MBS’ future courses to life
- Maintain a database of learning technologies and general administrative support

**About you**
- An experienced Learning Technology professional passionate about education and learning with excellent customer service skills and an inquisitive mind.
- Ideally, you’ll also have:

- Relevant tertiary qualifications or equivalent experience
- Solid professional experience working in learning technologies support or administration role
- Knowledge and experience working with learning management systems, Google Suite, Microsoft Suite, and other learning technology platforms
- Customer service experience, such as experience in learning technology helpdesk and/or IT helpdesk functions.
- Outstanding interpersonal skills and the ability to interact with diverse, high-level constituencies.
- Aptitude to comprehend both conceptual and low-level technology discussion and documents.

**What’s on offer**
- We value our people and ensure that we can reward you with more than just a salary. Our thanks to you include:

- Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisions
- Hybrid and flexible work options
- Subsidised gym membership, health and wellbeing programs and regular social events
- Access to world-class learning and development programs at a discounted rate
- A workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinct
- Working alongside talented and supportive colleagues who are passionate about innovation and creativity

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