Product Manager

7 days ago

Sydney, Australia ING Full time

At ING, we develop new products and services based on our Customer’s needs, empowering them to do their thing ING, Australia’s most recommended bank and original fin-tech is a great place to grow your product career. Our Consumer lending Tribe is looking for an experienced **Product Manager** with **Marketeer prowess, project management skills** and above all, passion for customer experience. We call our Product Manager roles** ‘Customer Journey Experts’ **and they combine all of these skills for the ultimate goal of delivering our customers the best possible experience and offerings.

From Discovery to Delivery-ready, you will be across identifying needs, product design** (in the area of Credit Cards and Personal Loans) **product and feature development with cross-functional squads and then decisions on marketing and channel distribution. Involvement, end to end. Our CJE roles are varied, focussed roughly half the time on Product Management, and the remainder on creating compelling product features, managing product risk and ad-hoc product project management.

**What are you going to do? You will be**
- Working with other Customer Journey Experts in effectively delivering change across the business by supporting them in change readiness, stakeholder management, gathering requirements and building effective end to end solutions.
- Supporting tribe and internal stakeholders on production issues from triage to resolution
- Working effectively in an Agile environment; prioritising stories, participating in scrum events and contributing to sprints
- Determining and formulating the business and product requirements within the legislative and regulatory frameworks and in line with customer interests
- Maintaining up to date professional knowledge and skills; including on regulatory, market, customer and competitive trends

**What are we looking for? Someone who**
- Has demonstrated relevant experience (5+ years) in product management or delivery of customer initiatives, preferably across consumer lending. We look for marketing, CX and data lead generation skills.
- Experience in process optimisation and/or project management is also ideal.
- Financial acumen, including business case development skills would be well received in the Tribe.
- Demonstrates self-leadership and is confident to work independently.
- Is capable of influencing stakeholder expectations to ensure optimal outcomes are achieved.
- Serves as an example of continuous feedback, embracing a learning culture.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We embrace diversity. People of all ages, sexual orientations, cultures and backgrounds are welcome to apply. Sound like the kind of place you’d feel at home? We’d love to hear from you.

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