Telephone and Online Community Builder

**Title**:Telephone And Online Community Builder**:

- Requisition ID: 4031
- Location: Richmond, VIC, AU, 3121 Ringwood East, VIC, AU, 3135
- Job Posting Date: 25 Jul 2025

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**Community Builder Telephone and Online Service**- Permanent Part Time - 48 hours per fortnight | Experience work-life balance
- Richmond location at Turning Point | Close to cafes, public transport and shops
- Flexible working arrangements | Diverse and engaging opportunities

**Eastern Health**

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is _“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”_.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**

Turning Point Telephone and Online Services program compromises a network of distance - based clinical services for the general community, and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site.

**_ Key service types include:_**
- Counselling Online an alcohol and other drug counselling and support program
- Gambling Help Online a gambling counselling and support program
- Alcohol and other drug telephone helpline programs across multiple states and territories
- Gambling telephone helpline programs across multiple state and territories

**Major Duties & Responsibilities**:
Community Builders are responsible for the provision of high quality forum moderation, content creation, community building activities, forum member support across the internal online community services.

Moderation and community building is provided through a change focussed, recovery orientated harm minimization framework.

**About you**

Eligibility for membership with one of the following:

- Provisional or full registration with the Psychology Board of Australia, or
- Full, graduate or Accredited Mental Health Social Worker (AMHSW) membership with the Australian Association of Social Workers (AASW), or
- Membership with Psychotherapy and Counselling Federation of Australia (PACFA) in the family/relationship therapy of general counselling/psychotherapy sections
- Demonstrated skills and experience in online services specific to community building, forum moderation and content creation and editing
- Computer literacy with competence in the use of electronic records databases, Microsoft suite of programs, and online community platforms/environments
- Highly developed communication and interpersonal skills
- Capacity to work with people from diverse cultural and linguistic backgrounds and disadvantaged populations
- Capacity to work competently within a multidisciplinary team under supervision
- Ability to maintain professional standards and organisational practices
- Commitment to clinical supervision, professional development and ongoing self-improvement
- Accurate and timely record keeping and reporting on progress
- Current Working With Children Check
- This position requires the capacity to work a variety of shifts across a 24/7 roster.
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the _Australian Immunisation handbook (based on ATAGI advice)_. Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable dise