Practice Manager

Experienced Practice Mgr to work across Community Health Medical Clinics
- Provide Support for RACGP Accreditation and GPRC
- Fixed term (6 months) Richmond, Hawthorn, Malvern and Ashburton

**About Access Health and Community (AccessHC)**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference in supporting those that need it most.

***

**The Opportunity**

***This is an exciting opportunity to support a busy medical team embedded in Community Health through RACGP accreditation and recruitment. Our Senior Manager Medical is working on strategic projects and you will be the key ‘boots on the ground’ to keep our patients, doctors and nurses happy and support the Medical Director, Practice Coordinator and Senior Manager in accreditation preparation.

Our clinics include two dedicated medical clinics (Richmond and Hawthorn), two embedded headspace clinics (Hawthorn and Malvern) and a GPRC (Ashburton). Our clinics that have been delivering a high level of patient care for over 150 years since our establishment in Richmond. They have evolved into comprehensive multi-disciplinary practices serving a large and diverse cohort of patients across AccessHC sites. As part of a larger Community Health organisation, our clinics have great corporate support, leaving you free to focus on improving practice quality and GP and patient experience.

You will be responsible for the management and delivery of all the day to day operations of the sites, including the management of nurses, GP liaison, accreditation preparation, process improvements (HotDoc improvements) and liaison with the Customer Service (reception team). With the support of the Medical Director and Senior Manager Medical you will lead GP and nursing recruitment, business development and the implementation of care co-ordination and improved holistic care in the clinics.

**Key Responsibilities**
- Partnering with the Practice Coordinator for the smooth running and management of all day to day practice operations of the clinics.
- Lead the preparation for RACGP accreditation, including liaising with the Quality Manager, documentation, quality improvement and upskilling nurses and GPs
- Manage and coordinate practice staff and contractors, and maintain a high level of performance and continuing professional improvement
- Coordinate the work of the nursing team, including work allocation, rostering and guidance
- Work closely with all team members to ensure a positive team dynamic in the operational and clinical functioning of both of the clinics
- HR Management of nurses, including recruitment section, onboarding and knowledge of employment agreements, and awards
- Management of the payroll and oversee the billing receivables and payables
- Review and improve practice/business systems (HotDoc, Pracsoft) to ensure smooth and efficient functioning, high quality service and continuous improvement
- Maintain and enhance a robust governance system including review of policies, procedures and protocols and updating practice manuals
- Ensure a high level of patient care, GP and employee satisfaction and effectively managing complaints and/or incidents
- Develop and implement the medical business plan, in conjunction with the Medical Director and Senior Manager to grow and improve the business, including GP recruitment
- Good working knowledge of Medical Benefits Schedule, PHN and other regulatory requirements

**Skills & Experience**

**Key Selection Criteria**

**Qualifications and skills**
- 3-5 years within a similar Medical GP management environment
- In depth knowledge of MBS, regulations and legislation within a medical setting
- Demonstrated experience in leading successful RACGP accreditation preparation
- Strong and empathetic people leadership and interpersonal skills
- Excellent communication skills in both oral and written English
- Ability to develop and maintain excellent stakeholder relationships
- Excellent computer literacy including experience with HotDoc and Pracsoft
- A tertiary qualification in medical administration, practice and /or business management

**AccessHC Culture & Benefits**

**_ The reasons why people love working at AccessHC:_**

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**Enjoy the extensive AccessHC range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to gro