Receptionist

9 hours ago

Richmond, Australia North Richmond Community Health Full time

**Work with us**:
Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

- flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English. We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

If you are an experienced receptionist seeking a new challenge this is the role for you. We are looking for a customer focused receptionist who can engage and support stakeholders in the Oral Health Program and the where required within programs and services of NRCH. As the first point of contact our reception team support the client journey from registration through to the completion of their oral health needs in the hands of our passionate clinicians. Receptionists play a crucial role in the delivery of high quality care to clients of NRCH. Our Receptionists ensure all patients receive excellent customer service in a professional and caring environment and are aware that confidentiality is of the utmost importance. Our Receptionists work collaboratively with our medical and oral health teams, as well as all other programs and services of NRCH.

**Roles and responsibilities include, but are not limited to**:

- Provide excellent customer service to all clients, visitors and staff of NRCH both in person and via telephone.
- Maintain the confidentiality of client information.
- Client payments, appointments, interpreter bookings and enquiries are handled efficiently and accurately within required systems, including referrals
- Undertake a range of administrative tasks required to support the successful running of Reception and clinical services

**Key Selection Criteria**
- Excellent customer service and complaint handling experience
- Knowledge of health sector an advantage
- Relationship building with a variety of people
- At least 12 months experience in a similar role within a public or private healthcare setting.

Please note it is a requirement for all employees of North Richmond Community Health to demonstrate evidence of mandatory immunisations/vaccinations prior to commencement of employment, based on the Immunisation Category this position falls under this includes 3 doses COVID-19 vaccine and the annual influenza vaccine.

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