IT Service Desk Analyst

3 days ago

Sydney, Australia Class Super Full time

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

Join a fast-growing business where we love to learn Have you just graduated, and you are looking for your first role in IT? Have you done an internship and you are now looking to move into your first full time permanent role in a fast-moving tech business?

Due to an internal promotion, we are looking for our next Help-Desk Analyst. The purpose of this role is to provide level 2 support of day-to-day technical and functional support to HUB24 end-users as well as escalations from the Service Desk. Respond to queries, resolve incidents and problems and

**We are looking for someone with an awesome attitude and an all-rounder with excellent customer service skills to join a fantastic growing team. This role is located in Sydney, work 2 days in the office and 3 days from home - you choose This is a 6 month fixed term contract role.**

**What you'll do**:

- Log all relevant incidents/service requests details, allocating categorisation & prioritisation codes
- Induct new staff and prepare required assets for role
- Maintain asset register, by updating the status and assignment of corporate devices
- Provide advice and support to customers and other Service Delivery staff in response to customer incidents and inquiries.
- Encourage, maintain and develop a professional business relationship with customers by providing a prompt, efficient and professional service at all times.
- Assist in projects to improve help-desk support capability and efficiency.
- Undertake specialist training and share that knowledge with colleagues and other service delivery staff as required.

**What you'll need**:

- Degree preferable but not essential and at least 12-months experiences working in an IT environment
- Solid working knowledge of current IT technologies, across a wide variety of technical disciplines (not essential)
- Excellent organisational skills and the capacity to balance competing priorities and meet deadlines
- Exceptional customer focus and service ethic.

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change because, even though we’ve come such a long way together, we’re not done yet - we’re committed to empowering better financial futures for more Australians.

We know that when our people are engaged and happy, our customers feel the difference. We operate a hybrid workplace model across our offices with plenty of work from home flexibility: Tell us what you need to be successful. Come help us grow and evolve so we can empower better financial futures.

  • Service Desk Analyst

    3 days ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Service Desk Analyst

    1 day ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • IT Service Desk Analyst

    1 week ago

    Sydney, Australia Novotech Asia Full time

    Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our people are critical in...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, Australia Talent Web Full time

    Title: - IT Service desk Analyst Location; - Sydney. Must be in the office 4 days a week for the first 6 months. Length: - Permanent Must be based in Sydney, and have valid Australian visa Brief Position Description: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to...

  • Service Desk Analyst

    3 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...

  • Service Desk Analyst

    1 week ago

    Sydney Western Suburbs, Australia HAYS Full time

    Government Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia Hannover Re Full time

    Service Desk Analyst We are somewhat different Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, Australia Technology People Australia Full time

    **We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.** **Role responsibilities**: - Excellent communication skills to interact with staff and management at all levels. - Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. - Proficiency...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia THOMAX Full time $90,000 - $120,000 per year

    The CompanyJoin our industry-leading team in the fast-moving supply chain technology space, with clients across the globeThomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax now...