Administration & Office Support

2 days ago

Canberra, Australia Hudson Australia Full time

Are you passionate about providing exceptional customer service and ensuring smooth project execution? Our client is seeking a dedicated **Administration Support Officer** to join their growing business.

As the Administration Support Officer, you will play a crucial role in managing and overseeing air conditioner installations and repair/servicing projects, starting from the initial customer contact until successful completion. Your primary focus will be on delivering an outstanding customer experience, acting as the main point of contact for clients throughout the installation and repair/service processes.

This administration role offers flexible scheduling tailored to your needs, accommodating your preferred hours and days. Your work hours can be adjusted to align with your schedule, providing you with the opportunity to maintain a balanced work-life arrangement.

**Responsibilities**:

- Capture and log information from phone and website inquiries into the Sales CRM system.
- Gather accurate customer information, including floor plans, for quoting purposes.
- Ensure consistent follow-up on quotes to enhance conversion rates.
- Direct customer queries about pricing to technicians and relay responses promptly.
- Maintain organized notes of customer interactions and responses.
- Coordinate site visits and track sales progress in the Sales Pipeline.
- Collaborate with technicians for installation planning and scheduling.
- Manage tasks related to quote acceptances and sub-task handling.
- Schedule installations and conduct customer follow-up to ensure satisfaction.
- Report issues promptly to Management for swift resolution.
- Handle invoicing processes, including issuing final invoices.
- Plan and schedule maintenance jobs, offering accurate pricing to customers.
- Manage service job scheduling, prioritizing urgent repair tasks.
- Coordinate parts ordering and preparation of service reports and repair quotes.
- Communicate with customers about repair work and answer questions in consultation with Management.
- Organize parts ordering, receiving, and scheduling of repair tasks.
- Follow up on any ongoing issues or additional repair needs.
- Issue final invoices upon completion of work and provide receipts upon invoice payment***

**Experience, Knowledge, Skills and Abilities**:

- Minimum 3 years' experience in an office environment.
- High level of customer service experience is essential.
- Ability to follow systems and procedures is essential.
- Professional verbal and written communication
- Exceptional organisational and administrative skills a must
- High attention to detail imperative
- Ability to multi-task and establish priorities
- Excellent team and customer relationship building skills
- Shows initiative and self-motivation
- Ability to work autonomously and effectively in a team environment

***

**How to Apply**:

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