Fleet Contract Manager

1 week ago

Wetherill Park, Australia Nick Scali Full time

**Company Description**
As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.

For over 60 years, Nick Scali has been a nationally recognised household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2025.

Join an iconic Australian retail organisation and be part of an international ASX-listed company that values career development in a supportive team environment.

**What We Offer**:

- Competitive salary
- Continuous training and career development opportunities.
- A supportive team environment that values innovation, safety, and improvement

We are looking for a passionate and experienced Fleet Contract Manager to lead, coach, and manage our delivery contract teams.

In this role, you will be responsible for overseeing the operational performance of our delivery teams, ensuring a premium delivery service to customers, while maintaining compliance with company standards and safety procedures.

Key Responsibilities:

- Lead, coach, and develop contract delivery teams to achieve service excellence and performance targets
- Source, onboard, and train new delivery carriers across multiple states
- Manage day-to-day delivery operations, resolving complaints and ensuring timely, damage-free deliveries
- Conduct regular audits and performance reviews with delivery teams to drive continuous improvement
- Monitor and report on key operational metrics including Radaro ratings, delivery targets, and safety compliance
- Collaborate with internal stakeholders to refine delivery processes and improve customer satisfaction
- Promote a positive safety culture and ensure compliance with company OHS policies and procedures

**Qualifications**
- Previous experience managing delivery teams, contractors, or logistics operations
- Strong leadership, coaching, and problem-solving abilities
- Excellent communication skills with a focus on customer service
- Highly organised with strong time management skills and a commitment to meeting deadlines
- Ability to travel interstate as required
- A proactive attitude with a focus on innovation and continuous improvement
- Experience with Radaro or similar delivery management platforms will be highly regarded

If you’re ready to make a significant impact in a thriving organisation, we want to hear from you

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