Service Desk Analyst

6 days ago

Brisbane, Australia NTT Full time

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We’re seeking a Service Desk Analyst to join our Managed Services Team in QLD.

As a Service Desk Analyst, you will be responsible for helping to migrate 2000 users to Exchange Online and a new Citrix platform. You will follow a run book to migrate users in batches, providing post-migration support and acting as an escalation point for the Helpdesk. You will need to have excellent customer service skills and be able to work closely with technical teams to ensure a smooth migration process.

**Your day at NTT**
- Migrate users to Exchange Online and new Citrix platform, following a run book and working closely with technical teams.
- Provide post-migration support to users, acting as an escalation point for the Helpdesk.
- Ensure that all incidents are logged, tracked, and resolved within the agreed SLA.
- Collaborate with other teams to resolve complex technical issues.

**What would make you a good fit for this role?**
- Previous experience in a service desk or technical support role, with exposure to administration consoles and Exchange Online.
- Excellent customer service skills and ability to provide post-migration support to end-users.
- Ability to work independently and in a team environment.
- Good time management skills and ability to prioritize tasks effectively.
- Strong communication skills and ability to collaborate with technical teams.
- Knowledge of ITIL processes and procedures is a plus.
- Willingness to work on-site initially, with 1 or 2 days on site and 3 days remote work per week.

For more information about this or other opportunities, please contact Raid Ahmad. Please quote our job reference number 588616.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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