Service Desk Analyst

2 days ago

Brisbane, Australia NTT Full time

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

**Want to be a part of our team?**

We are seeking a L1 / L2 Service Desk Analyst to join our team on an initial 4 month contract to provide onsite client ICT support to end users across their wintel environment

**Working at NTT**
- Respond to and resolve level 1 & 2 service requests
- Investigate, diagnose and resolve technical issues
- Escalate to level 3 where required
- Adhere to ITIL methodologies
- Focus on resolving technical issues across the Wintel domain

**What will make you a good fit for the role?**
- Demonstrated experience as a Service Desk Analyst supporting wintel environments
- Willingness to work on customer site Monday - Friday
- Technical knowledge across the following areas
- Windows 7-10
- Windows Server
- Exchange
- File and Print Servers
- SCCM, SCOM
- Office 365
- MS Teams
- VMware
- Citrix
- VOIP, UC and VC
- ITIL and MCSA certifications highly desired

For more information about this or other opportunities, please contact Daniel Farrell. Please quote our job reference number 584581.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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