Aps4 Service Desk Analyst

2 weeks ago

Adelaide CBD, Australia Experis Full time

Our reputable client is a large** Federal Government Agency,** located in **Adelaide CBD. **Due to continued growth, they are seeking a proven** APS4 Service Desk Analyst **to join their team for a** 6 month fixed-term contract + potential 6 month extension.**

**About the Opportunity**
Your focus will be to provide high quality customer service to Departmental staff and members of the public, by:

- Providing Level 1 IT Support and assisting staff with HR queries (such as pay and entitlements, travel, WHS, Security etc)
- Using investigatory skills to determine the nature of a call while building rapport
- Following and documenting prescribed procedures
- Working to a roster answering phones calls between 8am - 4.30pm (ACST) and managing a ticket workload
- Performing additional tasks as required from time to time by the Operations Manager

**About You**
You possess excellent experience with roles that are client and customer service focused. As well as...
- Demonstrated initiative, motivation and a positive work ethic
- Experience in a call centre environment
- Proven interpersonal skills and ability to work in a team
- Demonstrated lateral thinking and problem solving skills
- Coach and train newer/less experienced members of a small work team
- Contribute to strategic planning and decision making in the work area

**_ Please note, due to the nature of the work, Australian Citizenship is mandatory._**

**Dana Deklin**

**Technology & Digital**

***

**+61 2 6213 5944**
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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