Service Desk Analyst

2 days ago

Adelaide, Australia NEC Australia Full time

With a major focus on technology to transform Smarter Cities, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business, Federal and State government customers.

Our vision is to shape and transform experiences for our customers, and their customers.

We now have new and immediate opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts on a permanent basis.
- **Applicants must be Australian Citizens.**

**Full training will be provided.**

**Key responsibilities will include**:

- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles

**To be successful in this role you will**:

- Be able to work on a 24/7 rotating roster, after being trained
- Be able to gain a National Police Clearance

We are now seeking people with recent experience in a customer service or service desk environment or similar. Who are self-motivated, with a positive attitude towards your work.

At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.

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