Manager, Customer Engagement

5 days ago

Brisbane, Australia Education Full time

**About the Team**:
**Your Opportunity**:
**As the Manager you will**:

- Lead and manage teams, provide leadership and direction in the governance, planning, implementation and ongoing maintenance, support and enhancement of existing and future enterprise systems and services in alignment with the department's strategic directions.
- Provide high level advice and support to departmental executives, directors, internal and external stakeholders and customers regarding the services and systems supported by the Customer Engagement program portfolio

The Manager reports to the Director, Education Systems Management, Information and Technologies Branch, People, Information and Communication Services Division.

**About the Role**:
**Responsibilities include**:

- Lead and manage operational initiatives, projects including the support, maintenance, review and enhancement of existing and future enterprise systems, services and related processes in alignment with governance structures, departmental policies, relevant legislation and risk management.
- Establish, maintain and build on effective, mutually beneficial professional working relationships with both internal and external stakeholders including schools, vendors, external agencies and other departmental units.
- Provide high level strategic advice to senior officers of the department, schools, regions and other key stakeholders on issues relevant to the specific accountabilities of the role.
- Prepare and review materials, correspondence, reports and other documentation for senior departmental officers, boards, committees, government agencies on matters related to the services and systems supported by the Customer Engagement program portfolio.
- Promote and action a culture of continuous improvement across the directorate's program of work and support processes.
- Manage human and financial resources to maximise the efficiency, effectiveness and performance of the directorate.
- Ensure effective communication, collaboration and liaison occurs with schools, corporate and staff across the department and with other external stakeholders in relation to enterprise education systems.
- Lead and manage teams to build team capability in effective and productive work practices.
- Represent Education Systems Management at both internal and external forums.
- Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a maximum 1-2 page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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