Customer Engagement Specialist

2 weeks ago

Brisbane, Australia Fathom Full time

Fathom is a fast-growing global FinTech company that helps businesses to leverage their financial data. We help tens of thousands of advisers and business owners worldwide gain the insights they need to make better business decisions - and we're just getting started We are headquartered in Brisbane - and have global offices in the US, UK & the Phillippines. We work a hybrid model with three days in the office.

**Role Summary**

We are looking for an outgoing and driven Customer Engagement Specialist to join us at our head office in Brisbane, Australia. You'll be responsible for reaching out to new potential SMB customers to drive adoption and ensure potential customers are well equipped to start using Fathom successfully. You will also be responsible for setting up customers for immediate success by providing excellent onboarding experiences.

As Fathom continues to grow, this role has the opportunity for advancement and further growth into Sales/BD, Customer Success, or Account Management.

**What you'll do**
- You will focus on engaging new potential SMB customers, establishing Fathom's fit for the customer, and ensuring a seamless first experience.
- Engage and qualify potential customers to understand their needs and use-case, provide solutions, and ultimately help them determine if Fathom is the right solution for their needs.
- Onboard new customers or introduce them to a team member for onboarding.
- Provide product demonstrations (virtual and in-person) to potential customers.
- Record key information in our CRM to ensure we have access to accurate and reliable data.

**Who you are**
- You are an excellent written and verbal communicator who can easily adjust your communication based on the person you're talking to or the situation you're in
- You are genuinely curious and enjoy helping others to solve business problems
- You have a track record of challenging yourself and learning new things
- You are a highly self-sufficient and work well in a team setting
- You are excited about technology, SaaS or FinTech

**Your experience/education**
- Strong academic background (Bachelor's degree preferred, but not essential)
- 1-2 years experience in a customer-facing role

**Nice-to-haves**
- You have an accounting or finance background/education
- You have worked in a software/IT organisation
- You have worked in a sales, customer success or account management role

**How to Apply**

In your letter, please tell us why you want this job. Tell us about:

- why you want to work with customers (required)
- why you want to work at Fathom and not somewhere else (required)

(Choose one of the below)
- a description of a great customer experience you had recently and what made it great

OR
- a time you taught yourself a new skill to complete a job or project

**Other requirements**
- Must be a fluent English speaker and writer
- This role is not eligible for visa sponsorship

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