Manager Engagement

3 days ago

Brisbane, Australia Agriculture and Fisheries Full time

**As our Manager, Engagement, you will**: - Play a crucial role actively involving community and industry stakeholders in the eradication effort for this highly invasive and destructive pest.
- Define, lead and support the development and delivery of strategic engagement, education, and communication plans across the National Fire Ant Eradication Program.
- Develop and implement a customer experience strategy and governance framework aimed to improve our customers' experience. This will include research strategies to uncover insights and develop and coordinate service improvements with senior leadership across the NFAEP.
- Provide consultative advice to management and stakeholders on partnership and engagement opportunities and initiatives.
- Lead and manage a team of engagement and project management professionals to ensure delivery of priority engagement initiatives across the NFAEP.
- Maintain strategic relationships across the NFAEP, the department, other agencies, other jurisdictions, industry stakeholders and external groups, ensuring services are client-focussed, highly effective and consistent with organisational priorities.
- Develop and deliver partnership projects that build stakeholder collaboration and relationships and support good biosecurity outcomes.
- Represent the NFAEP at stakeholder forums and working groups relevant to the role as required.
- Support the NFAEP in building a strong evidence-base, through data sources such as social research, to underpin engagement programs and projects.

Mandatory requirements
- A current 'C' class drivers licence.

You may also have - Tertiary qualifications in communication, engagement or other relevant experience are highly desirable.
Key competencies
All employees are expected to role model leadership behaviours. This role requires the leadership capabilities of a team leader as outlined in the Leadership competencies for Queensland.
Vision - Leads strategically
- Determines the connection between organisational events and issues, and their impact on the team's work.
- Works with the team to organise work priorities so they deliver on broader organisational commitments.
- Seeks and leverages stakeholder feedback to steer and adjust plans and encourages others to do the same.

Results - Builds enduring relationships
- Sets up connections for the team across the organisation to drive collaborative delivery of services.
- Initiates two-way collaborations by providing information and advice in a timely, proactive and non-technical manner, supporting the team to do the same.
- Achieves mutually beneficial outcomes by listening intently and asking questions to understand the perspectives of others.

Pursues - Continuous growth
- Acts as a role model for the team by actively seeking feedback and communicating openly about learnings.
- Develops awareness of strengths and development needs and reflects on the effectiveness of own behaviour and approach.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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