Manager, Technical/it Communication

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Parramatta, NSW, AU, 2150- Job Ref No: 70531- Employment Type: Permanent Full-Time- Salary Range: $138670.0-$155309.0- Exciting opportunity to work in a dynamic team and showcase your technical communication, collaboration, planning and stakeholder engagement skills
- A challenging and rewarding Senior level role offering great exposure and opportunity contribute in a meaningful way to improve the effectiveness of a progressive state government organisation
- Permanent full-time opportunity based at Parramatta/Sydney (flexibility offered)

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**The Division**

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

**The Opportunity**

Right now, we have an exciting opportunity for a **Manager
- Technical communication and Stakeholder engagement **to join us in the Corporate Services Team within People and Culture.

For more details about this role, see the Role Description.

**About you**

Previous exposure to managing technical communication and ability to manage stakeholders and communications at all levels from C+ level messaging to more routine messages combined with exceptional communication skills (written and verbal), strong customer management skills and a service-oriented approach will also set you up for success.

**Essential requirements**
- Public face and ambassador for RDS IT. The role requires an innate understanding of not just human interactions, but business interactions as well.
- Passion, Curiosity and Self Starter
- High Level Power Point Presentation and Share Point Skill
- Excellent Organizational Skills
- A working knowledge of business development and public relations, as well as above-par negotiation abilities
- Empathetic and able to see IT brand through the perspective of all the varying personalities that are drawn to it in order to craft simple IT messages that resonate with everyone
- Patient enough to listen and cut through the challenges to deescalate the touchy situations
- Excellent verbal and written communication, including the ability to listen well and understand others’ needs
- Analytical mind set to make progress
- Proven record of success in managing strategic relationships in a complex and dynamic operating environment.
- Demonstrated commitment to continuous improvement in an environment focused on customer service.

**Salary and benefits**

The salary for this position is Transport Grade 9 $138,670 - $155,309 per annum plus superannuation and leave loading.

**We are the community we serve**

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

**We’re certified as a Family Inclusive Workplace**

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.

**Our COVIDSafe Measures Policy**

All Transport for NSW workers are required to have:

- appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
- an approved medical contraindication.

**Applications clo