Technical Project Officer

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69876**Technical Project Officer**
- **Full-Time, Temporary role until June 2025 with the possibility of extension**:

- **Location: Parramatta CBD with access to hybrid working arrangements**:

- **Clerk Grade 7/8 - Salary from $106,025** **to $117,363** **+ super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements**

**Your role**

We are currently seeking a driven and detail-orientated Technical Project Officer to join our Major Digital and ICT Programs team within the Information and Digital Services division.

As the Technical Project Officer, you will be responsible for providing project management and technical support services, to ensure projects are completed on time, on budget, to quality standards, and within agreed scope.

You will have the opportunity to be part of a culture that is supportive, engaging and rewarding, whilst working in a fast-paced and flexible agile environment

**What you’ll do**
- Support the planning and delivery of various projects, including assisting/supporting the project manager with PMO, SAP & MyWorkZone enquires and transactions.
- Assist with procurement and tender evaluations, including minute-taking, preparation of assessment score sheets and contributing to the completion of tender evaluation reports.
- Coordinate all logistics associated with network hardware purchasing and delivery and tracking of goods, between the suppliers, delivery vendors and internal teams.
- Attend DCJ sites for the receiving of bulk hardware deliveries and physically carryout the unpacking, sorting, repacking and dispatching of hardware to vendor and DCJ sites.
- Installation and removal of network switches, VoIP handsets and other communication cabinet equipment.
- Establish and maintain key relationships with end-users, technical staff and stakeholders to understand and their requirements, and assist in identifying and resolving issues.
- Attend Wi-Fi enabled buildings to review WAP placements and execute Wi-Fi coverage testing to identify gaps and report the findings to the project manager.
- Perform onsite quality inspection reviews of new and existing cable installations, patchwork and hardware installations at identified DCJ sites.
- Assist in the development and maintenance of change management documentation and approvals with DCJ technical teams and other affected business units.
- Manage, troubleshoot and work with technical teams to resolve end user Wi-Fi network enquires and escalate complex issues as required.

**What we’re looking for**
- Tertiary or industry qualifications in a technical role and/or experience in supporting project development and delivery within a complex project environment.
- Excellent influencing and negotiation skills with the ability to communicate effectively with internal and external stakeholders
- Strong problem solving and critical thinking skills
- Highly organised with the ability to manage competing priorities within tight timeframes
- Experience with ITIL, CISCO hardware, and infrastructure deployment is highly regarded

A valid NSW Driver’s licence and willingness to travel is an essential requirement of the role.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**1.** Provide an example when you had multiple conflicting demands with tight delivery timeframes from various Project Managers, what did you do to ensure the outcomes were achieved within the expected time.

**2.** Describe a situation when you had to communicate complex information to someone who was resistant, what strategies did you use to communicate effectively.

**Applications close **30 September 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgroun