Front-of-house & Services Manager

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Do you have a passion for good customer service? Can you interact with a wide range of people? Are you looking for a fun & varied role? If so, this could be your next role. Rabobank’s Shared Services team has an opening for a Front of House Manager. This role is based in Sydney & has arisen due to an internal move within the business.

The Front of House Manager plays a leading role in the daily management of client service in our Sydney head office. The role will manage day-to-day support on our client floor, including Reception, catering, onsite events, client floor coordination & mail room function. This role has a large number of customers & stakeholders all with varying requirements.

**Top Role Accountabilities**:
Front of house
- Manage all daily operations of the Front of House Team including but not limited to oversight of Reception & Mail Room functions, inbound & outbound phone calls & requests, barista/catering requirements for meetings, problem-solve any minor Audio-Visual issues that arise within the Front of House spaces, & engaging with the business Executives & Executive Assistant’s

People management
- People leadership of a team of 3
- Development, coaching, conducting performance reviews & guiding with the team’s development plans & ambitions

Event Management
- Ensure functions, events & meetings held onsite are managed effectively
- Engage with business units to organise workplace events such as team drinks, fundraising & sustainability events
- Room set up including chair/table configurations and Audio-Visual requirements

Vendor / Supplier Management
- Procurement & Stock Control for catering services
- Invoice Processing & budget planning/management

Facilities Management
- Management of reactive maintenance contracts & assisting with ongoing management of supplier SLAs across services such as essential services, cleaning, general maintenance, security monitoring, electrical
- Managing contractor attendance including base building contractors to ensure mínimal disruption to the office space in particular the client floor

**About You**:
You may be working in a Hospitality, Front of House, Office Manager or some other role where you are interfacing with people.

In addition to your enthusiasm & positive attitude you will have:

- Demonstrated people management experience
- Be confident communicating with people at all levels in the organisation
- Be personable with excellent interpersonal communication skills
- Customer service focus
- Familiar with MS Office suite (highly regarded)
- A willingness to obtain both a First Aid & Responsible Service of Alcohol (RSA) Certificate if not already holding these
- Be available to work onsite in our Sydney CBD office Monday to Friday

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

**Education Assistance Program**. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

**Parental Leave** that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners