Customer Service Consultant

3 days ago


Sydney, New South Wales, Australia AMP Services Full time $60,000 - $80,000 per year

End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background.

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

** END YOUR YEAR WITH A NEW CAREER **

The Superannuation & Investments contact centre is an integral part of the business unit and the role of the Customer Service Consultant is to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and customers.

Using your passion for outstanding customer service and embodying the AMP value of "Put customer first", you will provide AMP's customers and financial advisers with support via numerous contact centre activities including taking inbound calls, responding to webchats and communicating by email.

No previous experience in a related industry is needed as comprehensive training will be delivered by our team of in-house Subject Matter Experts.

This opportunity is for roles based out of our Adelaide, Brisbane, Melbourne and Parramatta offices. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 2 days per week after your initial training.

Recruitment process and key dates:

  • Online application - closing Saturday 13th September 2025
  • Digital assessment - links will be sent from Monday 1st September 2025 and assessments to be completed by Tuesday 16th September 2025
  • Interviews - will be scheduled for week commencing Monday 22nd September 2025 in person at our office locations:
  • VICTORIA Level 12, 699 Collins Square, Docklands VIC 3008
  • QUEENSLAND Level 6, 180 Ann St, Brisbane QLD 4000
  • SOUTH AUSTRLIA Level 1, 89 Pirie Street, Adelaide SA 5000
  • PARRAMATTA Level 2, 2-12 Macquarie St, Parramatta NSW 2150
  • Start date - for this intake is Monday 20th October

What you will bring to the team
- Contact centre or financial services experience is desirable but not essential
- Previous experience in a customer/client service role (including retail, hospitality, health care etc) will be highly regarded
- Experience in or ability to work in a highly regulated structured workplace
- Always "Put customer first" and be able to build rapport and establish relationships
- Excellent verbal & written communication skills with ability to adapt style where necessary depending on audience and deliver messages in a clear, concise, confident and professional manner
- Naturally shows empathy towards advisers and customers
- Strong computer literacy is essential including ability to navigate across multiple applications/systems
- Highly developed numeracy skills with the ability to interpret and communicate numerical information effectively

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Looking forward to meeting you.



  • Sydney, New South Wales, Australia AIA Hong Kong and Macau Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...


  • Sydney, New South Wales, Australia AIA Hong Kong and Macau Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...


  • Sydney, New South Wales, Australia Fresh Gift Group Full time $45,000 - $60,000 per year

    About Fresh Gift GroupFresh Gift Group is a leading gifting company renowned for delivering exceptional premium products. We're passionate about creating unforgettable gifting experiences and building strong customer relationships. Our company culture is built on teamwork, innovation, and a genuine commitment to customer satisfaction.As we gear up for our...


  • Sydney, New South Wales, Australia Smartgroup Corporation Full time

    Join to apply for the Customer Service Consultant role at Smartgroup Corporation6 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at Smartgroup CorporationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Smartgroup CorporationWhy Smartgroup?Look forward to working...


  • Sydney, New South Wales, Australia Medilaw Group Full time

    Customer Service Consultant6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals...


  • Sydney, New South Wales, Australia Luxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the merger of Essilor and Luxottica, our company combines two centuries of innovation to elevate vision care and the consumer experience. We are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue...


  • Sydney, New South Wales, Australia Luxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the merger of Essilor and Luxottica, our company combines two centuries of innovation to elevate vision care and the consumer experience. We are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue...


  • Sydney, New South Wales, Australia Smartgroup Corporation Full time

    Join to apply for the Customer Service Consultant role at Smartgroup Corporation2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at Smartgroup CorporationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Smartgroup CorporationWhy Smartgroup?Look forward to working...


  • Sydney, New South Wales, Australia MedHealth Full time $60,000 - $80,000 per year

    Medilaw are seeking an experienced customer service professional to join their growing team in the role ofCustomer Service ConsultantJob DescriptionKey responsibilities will include:proactively managing assigned customers;ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services...


  • Sydney, New South Wales, Australia King Living Full time $60,000 - $80,000 per year

    Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand. A family...