Business Performance Coach

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- **Stimulate a positive cultural change across our Retail branch network**:

- **Bring your ideas, ambitions, and passions both in and outside of work**:

- **Superb opportunity to build your career in an engaged and successful team**:

- **Hybrid role - flexibility and engagement are key**:

- **Showcase your coaching ability & inspire your colleagues to thrive in their roles**:
**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

In your role as a Business Performance Coach, you will work to identify performance opportunities within the Retail Banking space for NAB's offering in VIC. You will play a key role in collaborating with our Enablement & Coaching team as well as value chain partners across the business to design and implement new and enhanced content for Retail Banking. You will play a key role in partnering with key stakeholders to ensure a consistent end-to-end experience for our customers across our Retail Branches.

**A typical day for me will include**
- Identify performance / capability gaps and opportunities
- Provide insight to allow informed decisions around lender pool structure and banker availability/skills/specialisations required to meet our customer needs
- Utilise detailed business knowledge and metrics to identify and address opportunities to improve self and team
- Design and implement new and enhance Future of Retail (Retail Colleagues Operating Rhythm) content
- Knowledge management - ensuring content is relevant and accessible
- Work collaboratively across broader Retail teams and engage with stakeholders as required
- Key SME on Lending Changes for Retail

**What you will bring**
- Strong business acumen, with an appreciation of the impact that your own performance has commercial on outcomes
- Exceptional communication skills with an ability to naturally influence, engage and inspire through clear and persuasive communication
- A strong customer centric approach where you can gauge and maintain relationships with key stakeholders
- A genuine passion for working as part of a fast-paced, diverse industry, with an ability to foster a sense of urgency towards customer needs
- Experience in delivering change projects
- Front-line and head office experience, with a lending or Retail Leader background preferred

**A diverse and inclusive workplace works better for everyone**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.