Risk Advisory Manager, Operations

Risk Advisory Manager, Operations

**About the role - Permanent, full-time**

Reporting to the Head of Risk and Compliance (Operations), your primary function will be to provide first line risk advisory and controls monitoring services to senior management and their staff within our Operations division.

Our organisation is truly committed to 'Putting People First' and the Operations team cover every part of the bank's service delivery, with our customers at the forefront of all they do. From strategy to product and payments, customer-facing services, delivery and problem solving, no day is the same for our Operations team.

The key objective of this role is to be the 'voice of risk and compliance' in Line 1 and help ensure our Operations division is meeting People First Bank's risk and compliance management and risk culture expectations by appropriately balancing risk with the growth aspirations of the business.

Other key responsibilities include:

- Demonstrate compliance with policies and procedures to effectively operate within People First Bank's risk appetite. Maintains knowledge of policies and procedures relevant to their role by keeping up to date with communications and assigned learning.
- Establish and maintain relationships with key stakeholders in portfolio and the broader business to ensure risk is managed and that there is understanding of the desired risk culture.
- Work in consultation with second and third lines of defense (Risk, Compliance, and Internal Audit).
- Ensure all practices comply with regulatory obligations and aligned with the People First Bank's internal policy and procedure.
- Implement learnings from risk management and remediation activities to develop business and people capability in the division in terms of risk and compliance education and assurance.

**Location**:
**About you**:
We are seeking a risk professional with 3-5 years of sound operational risk experience, ideally within the financial services sector. You will have a strong knowledge of best-practice tools and techniques for effective analysis and root cause identification, as well as risk within change. You will be someone who confidently partners with our stakeholders to foster a positive risk culture while knowing when to constructively challenge. In this role, you will measure your success will be measured by the quality and effectiveness of your risk advice and support that enables compliant and risk-based business decision making and implementation to occur in a timely and well controlled manner with a balanced risk versus reward mindset.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000073013888