Operations Manager

• Leadership role that will shape service delivery across Queensland
• Lead services that make a tangible difference in people's lives
• $119k + Salary Packaging + 17.5% Leave loading

The Toowoomba Integrated Mental Health Hub is an innovative new model of integrated stepped care, transforming the way mental health and wellbeing support is delivered across Queensland. Wellways, together with our consortia partners Each, Lumsden Psychology, QPASTT and Goondir will provide seamless, free and voluntary services built on the principles of no wrong door, community inclusion and consumer choice and control.

We are seeking a dynamic Operations Manager to lead the establishment and ongoing operations of the Hub. This is a pivotal role overseeing service implementation, growth, governance and performance, working alongside the Clinical Lead to ensure clinical governance and excellence in holistic care.

About the role

As the Operations Manager, you will:

• Lead the successful establishment of the Toowoomba Integrated Mental Health Hub, including consumer transition and operational systems.
• Oversee operations, administration, program performance, reporting and stakeholder engagement.
• Drive strong partnerships across Governance Groups, DDWM PHN, consortia members, Wellways teams and community stakeholders.
• Champion co-design, innovation and recovery-oriented practice to deliver high-quality, inclusive services.
• Build a high-performing, values-driven culture that embeds lived experience at every level.
• This is a unique opportunity to shape and influence the future of mental health and wellbeing services in Queensland, delivering lasting outcomes for consumers, families, carers and the broader community.
• Monitor and report on performance, outcomes and impact to executive leadership and the Board

About you

You are a strategic and values-driven leader with proven experience in senior operational or program management roles, ideally in the health, mental health or community services sector.

You bring:

• Strong leadership skills with the ability to inspire and support multidisciplinary teams.
• A track record in service development, innovation and stakeholder engagement.
• Experience in governance, reporting, compliance and sustainable program growth.
• A passion for recovery-oriented practice, consumer voice and inclusion.

If you are ready to lead change, foster collaboration and build something truly impactful, we want to hear from you.

Pre employment requirements

• Bachelor / Masters in Psychology, Allied Health, Nursing or other relevant qualification
• 5+ years mental health management experience
• Experience realising organisational vision, operationalising strategic goals and measuring impact
• Experience leading diverse teams
• Driver's License
• Police clearance - less than 12 months old
• Blue Card and NDIS Workers Screening Check
• NDIS Worker Orientation Module Certificate – free online course

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Cultural Leave where applicable
• Access for you and your family to our Employee Assistance Program

Please ensure you submit your updated Resume along with a Cover Letter outlining your relevant experience.

To view the full Position Description click APPLY
 

For a confidential discussion about the role, please contact:
Zoe Evans, Regional Manager  

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply. 
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.