Customer Service Officer

3 days ago

Parramatta, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer - Water Licensing to join our team on a 12 month term.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our **perks** and Benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- 9-day fortnight
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Competitive remuneration
- And so much more

**What **you’ll** do**:

- Complete administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards
- Work collaboratively with the A&A team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
- Resolve customer queries and complaints as the first point of contact for A&A, escalating issues where appropriate and in line with A&A procedures.
- Provide education to the business and customers on licensing operations and regulatory requirements when accessing water.

**What we are looking for**:

- Certificate III in business or related discipline or equivalent experience
- Demonstrated proficiency in the use of corporate systems and databases for the accurate storage and extraction of information and processing of customer requests
- High level skills in quality assurance for data acquisition and data management
- High level interpersonal and communication skills
- Knowledge of best practice customer service principles
- Current NSW Drivers Licence

**Who is **WaterNSW**?**

When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

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