Customer Service Officer

15 hours ago

Parramatta, New South Wales, Australia Metromix Pty Ltd Full time $60,000 - $80,000 per year

Customer Service Officer - Parramatta

Metromix Pty Ltd.

Metromix is a construction materials company operating in Sydney, Newcastle and Blue Mountains. We are the company that is Big Enough to Deliver, Small Enough to Care and are a Customer focused Organisation. This approach reflects our values to safety, quality, expertise and maintains our focus on environmental care and consideration, which allows Metromix to deliver a level of personal service that makes us stand out from the rest.

Metromix is seeking an experienced and professional individual to join our Concrete team as a Customer Service Officer located at our Parramatta head office. Reporting to the Customer service manager, you will be responsible for maximising the customer experience by addressing enquiries about products and services, alongside the efficient placement of orders & the management of the delivery process (DIFOT).

The position interacts closely with the concrete plant operations, logistics and the sales team, and is a key position within the customer service team.

Safety must always be of the highest standard within the daily operations

Key Tasks/Responsibilities:

  • Adhere to Metromix Pty Ltd's Operating Procedures, policies, directives and relevant Health and Safety Policies.
  • Order processing and allocation of concrete trucks as required
  • Understand and enforce Chain of Responsibility obligations
  • Communicate effectively with batch plants and customers.
  • Receive and process customer orders and schedule deliveries.
  • Manage customer enquiries, orders, and complaints correctly.
  • Available to work Saturdays

Ideally, the successful candidate will be/have:

  • Highly motivated, proactive individual.
  • Reliable with a positive can do attitude.
  • Strong Communication skills.
  • High attention to detail.
  • Excellent time management skills.
  • Excellent customer service skills including strong active listening skills
  • Ability to work in a fast paced, high pressure team environment. (High call volume role)
  • Intermediate Computer Skills – Command Track experience preferred but not essential.
  • Prior experience with scheduling preferred but not essential.
  • Must be able to work Monday to Friday between 6am-5pm (rotating roster) and 6am-12pm Saturdays

The successful applicant will be required to complete a pre-employment medical including a drug and alcohol screening.

Email applications to 

  • Litigation Officer

    11 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $114,000 per year

    **Clerk Grade: 7/8Employment Type: Ongoing, Full-time, working principally in one of our Revenue NSW offices (Lithgow, Maitland, Gosford, Parramatta or Wollongong). This role sits within the Revenue NSW.** About the team An exciting opportunity has arisen for a Litigation Officer to join our Litigation Branch within Revenue NSW. The team provides...

  • Manager Complex Customer Communications

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Disciplinary Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Project Support Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Compliance Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $123,000 per year

    Compliance Officer Building Commission NSW Principal location - Parramatta - Flexible working arrangements may be negotiated. Employment type - Temporary positions X 1 - Up to 6 Months (35 hours per week) This exciting opportunity offers a unique opportunity to provide high-level outputs within the compliance space.As a key contributor to the team, you...

  • Electrical Compliance Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunities Applications Close: Monday, 03rd November 2025 [9:59am] About the Building Commission...

  • Electrical Compliance Officer

    6 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSWGrade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunitiesApplications Close: Tuesday, 23rd September 2025 [9:59am]About the Building Commission NSWThe...

  • Customer Service Officer

    6 days ago

    Parramatta, New South Wales, Australia Whizdom Full time $60,000 - $80,000 per year

    Customer Service Officer – Grade 3/4About the Organisation:This role supports a key government initiative focused on promoting cultural inclusivity and community engagement across New South Wales. The organization implements strategic programs to foster cultural understanding, support diverse communities, and provide opportunities for people from all...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Reo Group Full time $40,000 - $60,000 per year

    Location:Western SydneySalary Package:$30ph - $35ph + SuperRole Highlights:Join a successful, growing E-commerce FMCG brand as a temporary customer service officer. Enjoy a flexible rotating roster with work-from-home options while playing a crucial role in delivering exceptional multi-channel customer support. Be part of a high-performing team committed to...

  • Facilities Coordinator

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $105,986 - $124,957 per year

    Facilities Coordinator1 x Temp Full-Time until 30 September 2027SNSW Grade 7/8 ($105,986 - $124,957 plus super)Locations: Haymarket, Parramatta - travel required from time to time - Hybrid RoleAbout the role:The Service NSW property portfolio comprises over 120 sites across NSW including greater Sydney, rural and regional locations.Working closely with three...