Mediation Officer

2 days ago

Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

Mediation Officer
Small Business Commission
Grade:
Clerk Grade 7/8
Duration:
ongoing opportunity and Talent Pool
Location:
Parramatta, 4 Parramatta Square - Hybrid - (Also open to Gosford, Wollongong, Newcastle, Lithgow)

About the Role

This is a fantastic opportunity to join the Mediation Team at the NSW Small Business Commission, where you will play a key role in delivering alternative dispute resolution services to business customers.

You will help businesses resolve disputes using nationally accredited mediation frameworks and principled negotiation standards, ensuring fair, efficient, and effective outcomes.

We have an exciting opportunity within our Mediation Services Team at the NSW Small Business Commission.

What You'll Do:

  • Apply specialised knowledge of legislation, regulations, and civil disputes to ensure high-quality service delivery.
  • Manage customer relationships to drive engagement with mediation and best possible outcomes for all parties in dispute.
  • Oversee administrative workflows and identify service improvement opportunities.
  • Contribute to continuous improvement by developing and refining business processes.
  • Communicate effectively within the team to support best practice.
  • Apply expertise in civil dispute management to support mediation services.
  • Interpret legislation and review case law.

What We are looking for:

  • Mediation accreditation under the national standards (AMDRAS).
  • Experience conducting in-person mediation sessions is desirable.
  • Strong background in civil dispute resolution.
  • Neutral and non-judgemental attitude.

Essential criteria

  • Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS) registration (AMDRAS) or equivalent.

To apply for the role:
Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

For role related enquiries please contact Michael Miller, Director Mediation Services on

For recruitment related enquires please contact Afrah Saied, Talent Advisor on

Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 03 November :59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Senior Associate

    2 days ago

    Parramatta, New South Wales, Australia Carroll & O'Dea Lawyers Full time $120,000 - $180,000 per year

    About Carroll & O'Dea LawyersCarroll & O'Dea Lawyers is a mid-tier law firm with offices in Sydney, Parramatta, Campbelltown, Melbourne, Wollongong, Hobart and Newcastle. We specialise in providing legal services in property, commercial, litigation and dispute resolution, employment & industrial relations, and plaintiff personal injury law to a diverse range...

  • Disciplinary Officer

    30 minutes ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Claims Officer Liability

    1 week ago

    Parramatta, New South Wales, Australia QBE Insurance Full time $90,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers hereCareersLocation: ParramattaPermanent Full TimeThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to...

  • Medicolegal Assessor

    4 days ago

    Parramatta, New South Wales, Australia Procare Group Full time $90,000 - $120,000 per year

    Join a leading national provider of rehabilitation servicesConveniently located offices in Parramatta, Alexandria & Macquarie ParkMove to a specialised portfolio with ongoing opportunitiesThe Role: Are you an experienced Rehabilitation Counsellor looking to specialise in one area? Due to our continued growth, we are seeking experienced Senior Assessment...

  • Senior Inspector Building

    4 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,000 per year

    Senior Building InspectorBuilding Commission NSW, Building Operations, Compliance teamGrade: Clerk Grade 7/8Term: Ongoing opportunityLocation: ParramattaThis role sits within the Building Commission NSW Division in the Building Operations, Compliance teamAbout the Building Commission NSWThe new Building Commission NSW has been established after the NSW...

  • Project Officer

    11 hours ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Ministerial Coordination- Location: Parramatta, NSW, AU, 2150- Req ID: 70359 - **Come join the Ministerial Coordination team as a Project Officer!**: - **12-month temporary full-time opportunity**: - **Office location - Parramatta/Sydney with hybrid working supported**: - **Salary relative to experience, and ranges from $106,025 to $117,363 +...

  • Claims Officer Liability

    2 days ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Parramatta- Permanent Full Time The opportunity An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team. Your new role QBE Insurance currently have...

  • Claims Officer Liability

    2 days ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Parramatta- Permanent Full Time - The opportunity - An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team. Your new role QBE Insurance currently...

  • Medicolegal Assessor Rehabilitation Counsellor

    4 days ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of rehabilitation services! - Conveniently located offices in Parramatta, Alexandria & Macquarie Park! - Move to a specialised portfolio with ongoing opportunities! **The Role**: Are you an experienced **Rehabilitation Counsellor** looking to specialise in one area? Due to our continued growth, we are seeking experienced...

  • Retail Store Manager

    1 week ago

    Parramatta, Australia Scoopi Full time

    We seek an experienced Retail Store Manager who is enthusiastic, independent and someone who is able to assist a group of children in slime making within our Westfield Parramatta store. **ABOUT THE ROLE** At Scoopi, we pride ourselves on our culture and its people. We are seeking an experienced Retail Store Manager to assist with the ongoing store team's...

  • Account Manager

    1 week ago

    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Full Workers Compensation Account Manager position, due to...

  • Injury Management Consultant

    2 days ago

    Parramatta, Australia Marsh Full time

    We are seeking a talented individual to join our Injury Management team at Recovre, part of Marsh McLennan Australia. This role will be based in New South Wales. This is a hybrid role that has a requirement of working at least three days a week in the office or on-site. The Injury Management Consultant will deliver injury management, early intervention and...

  • Medicolegal Assessor Rehabilitation Counsellor

    1 week ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of rehabilitation services! - Conveniently located offices in Parramatta, Alexandria & Macquarie Park! - Move to a specialised portfolio with ongoing opportunities! **The Role**: Are you an experienced **Rehabilitation Counsellor** looking to specialise in one area? Due to our continued growth, we are seeking experienced...

  • Court Supervisor

    4 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ - Location: Parramatta, NSW, AU, 2150 - Req ID: 77850 **Court Supervisor** **_ Parramatta Childrens Court_** **_ Youth Justice_** - Ongoing, Fulltime - Location - Parramatta Salary - Level 4, Salary $89,934 - $103,089 pa, plus employer's contribution to superannuation and annual leave loading **Your role** Supervise, direct and...

  • Cbd Key Precincts Ranger

    2 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    Contribute to Improved Customer Service and Organisational Effectiveness - Temporary Full Time | Central Parramatta Location The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have...