Customer Service Administrator

13 hours ago


Mentone, Australia Placing Heads Full time

Are you searching for work / life balance?
- Is Career development important to you?
- Would you like a company that invests in their people?

Located in Mentone, our client has delivered integrated, end-to-end supply chain and logistics solutions for many customers - being held in high regard from their long-term customers. They have a performance-driven team that is committed to the success of their clients and drives a high-performance culture of their business. This approach has allowed them to grow and evolve their operations, distribution networks and technology capabilities to support customers Nationally.
- The Role_

Reporting to the Customer Service Leader in Mentone, this role involves:

- Being the first point of contact for queries and information.
- Working directly with the customer to achieve the desired outcome.
- Working directly with the customer on new ideas and service offerings.
- Ensure you across all aspects of the customer/s.
- Liaise closely with our client and their on-site management.
- Liaise with their internal team to ensure delivery expectations are met
- Resolve any issues with their internal distribution team and transport partners.
- Report any barriers impacting delivery excellence.
- Identification of Continuous Improvement opportunities and working with their manager to review and implement.
- Supporting the collation and reporting on KPI’s to their clients
- Be results orientated with a positive attitude and a strong customer service focus.
- Strong administration skills
- Be self-motivated - a proven ability to work steadily and accurately without direct supervision.
- Communicate professionally with customers, receivers, suppliers and service providers
- Have a willingness to learn and develop in a Supply Chain environment.

Hours are from 8.00am -6.00pm, so you need to be flexible enough to work within those shifts. (In an 8 hour shift). If you are looking for a career and a home at the same time, then this is your opportunity

Placing Heads, your job is our business



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