Manager, Process Optimisation

5 days ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**
As the Manager, Process Optimisation & Change, you will play a key role in driving process improvement and change management across our Member Domain. Reporting to the Principal - Business Management & Optimisation, you will design and deliver frameworks that champion process improvement, simplification, and innovation, including the use of automation and AI.

You’ll work closely with colleagues across the Domain to analyse current processes, identify opportunities for improvement, and drive initiatives to enhance efficiency and effectiveness. Your leadership will ensure that change is communicated and managed effectively, fostering a culture of continuous improvement and resilience. Simplification is a key focus for AustralianSuper, and this role will therefore benefit from a high degree of visibility. Strong results and delivery in this role will lead to varied opportunities and growth for your career. This is a vital role with the opportunity to make a significant impact on member outcomes and the Fund’s strategic ambitions.

**What You’ll Need**
- Strong and demonstrable experience in a similar, and related discipline.
- Certification in process improvement (e.g., Lean Six Sigma Black Belt).
- Proven experience in process documentation, improvement and change management, including utilisation and enhancement of Change Delivery Frameworks and Artefacts
- Strong ability to engage, liaise, and influence internal stakeholders.
- Demonstrated project management skills and experience.
- Continuous improvement mindset with a focus on quality and innovation.
- Understanding of operations, procedures, and policies relevant to the business area.
- Excellent communication, facilitation, and conflict resolution skills.
- Exceptional written communication and business paper writing skills.Proven statistical and analytical skills, with the ability to analyse data and tailor information to diverse audiences.

**Life at AustralianSuper**
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose. _**
- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._

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