Technical Support Officer

2 weeks ago

Brisbane, Australia Colliers International Full time

Company Description
- As Australia’s own global real estate success story, the Colliers International brand was established in Australia in 1976. With 2000 people operating from 23 Australian and 26 New Zealand company owned and affiliate offices, we provide a full range of professional services for real estate investors, owners and occupiers across transactions, advisory and management._
- In 2021, we continue to build on a track record of revenue and profit result growth, and have been widely recognised for our enterprising culture by the likes of:_
- _ The Australian newspaper - ranked our ANZ business as the 20th most profitable enterprise in Australia, measured by return on shareholder funds._
- _ Aon - Best Employer in Australia for the fourth year running._
- _ LinkedIn - “Top 25 Companies where Australia wants to work”._

**Job Description**:
We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner. **Some of the key responsibilities in this role include**:

- Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
- Providing first and second level hardware and software support
- Adhering to all processes and documenting procedures accordingly
- Making recommendations on upgrades and replacements when necessary
- Proactively building the IT brand via local delivery of customer facing technology initiatives
- Involvement in IT projects

Some of the key technologies that this position will be supporting are:

- Windows 10
- MS Office 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive, Sharepoint
- Citrix
- MS Teams
- Audio and Visual (conferencing)
- SCCM

**Qualifications**:
To be successful in this role you will have:

- Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
- A minimum of 3-5 years’ experience in similar IT support roles
- Be organized, with the ability to work autonomously with a busy and varied workload
- Strong customer/client focus with excellent communication skills
- Experience with hardware lifecycle management would be an advantage
- Experience of building business relationships and servicing senior level management
- Ability to confidently deliver any information session or training as required

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you.

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