Nsn Technical Support Officer

Are you passionate about technical support and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated NSN Technical Support Officer to join our dynamic team in Adelaide, SA. As a key player, you’ll provide customer service and act as the point of contact at NSN's knowledge center, troubleshooting computer hardware and software for TORO NSN systems, and fulfilling orders for warranty equipment replacement. If you thrive in a fast-paced environment and enjoy solving technical problems, this role is perfect for you

**What’s In It For You?**
- Extensive training and development opportunities to grow your skills and advance your career within Toro.
- Work in a collaborative environment where customer satisfaction is the top priority.
- Engage with a diverse team, ensuring the smooth operation of NSN systems.
- Enjoy a stable and supportive work schedule (Monday to Friday) with a market-leading company that values its employees.

**What Will You Do?**
- Receive and respond to inquiries regarding troubleshooting and use of computer software and/or hardware, including TORO proprietary software, general office software, and Microsoft operating systems.
- Diagnose system hardware and/or software problems based on knowledge of system operation.
- Recommend or perform minor remedial actions to correct problems.
- Work remotely (most often via telephone) to diagnose issues and explain proper operational procedures.
- Collaborate with co-workers and other support personnel to research and solve problems.
- Complete documentation for all customer-related call events using proper forms, databases, and standards.
- Assemble, configure, and run appropriate tests necessary to prepare all components of an irrigation computer system.
- Use software and hardware diagnostic tools to evaluate system hardware for conformance to predetermined quality standards.
- Perform necessary repairs and tests on returned computer systems or peripherals.
- Fulfill data recovery requests on returned customer computers and ship as specified.
- Ship systems and other hardware/software components using various shipping systems.
- Provide complete documentation in the customer database (Clientele) for all outgoing shipments.
- Access internet resources for research, troubleshooting, and downloading of software and firmware updates.
- Train distributors, dealers, and customers face-to-face and online about Toro products and services.
- Participate in ongoing training to maintain a high level of competency in NSN supported TORO proprietary software.
- Accept and adhere to all OHSW responsibilities, policies, procedures, and safe work practices related to the position.
- Handle some after-hours on-call responsibilities.

**What Do You Bring?**
- University degree and/or 2 years industry experience.
- Proficient knowledge of computers and peripherals, as well as the Microsoft Windows family of operating systems and MS Office Suites.
- Strong interpersonal and communication skills, with the ability to establish effective business relationships with internal and external partners.
- Bi-lingual skills in English and Chinese, Japanese, or Korean.
- Strong organizational, planning, communication, and influencing skills.
- Excellent numeracy and literacy skills.
- Highly developed written and verbal communication skills.
- Awareness of safe working and security practices.
- Ability to work independently, with mínimal day-to-day instructions, or as part of a team.
- Highly organized, flexible, and proactive approach to the work environment.
- Valid Australian motor vehicle license.
- Valid passport: overseas and interstate travel may be required.

**Why Toro?**
Toro Australia is a leading global provider of innovative solutions for outdoor environments, including turf and landscape maintenance, construction, and irrigation. At Toro, people and performance are valued equally, fostering an ethical workplace where relationships thrive on trust and respect. Join us and be part of a team that is dedicated to excellence and customer success.

**How to Apply?