Tenant Review

Make a positive difference in the community - improve tenant experience & satisfaction.
- Join a friendly team and benefit from wellbeing programs, EAP, paid parental leave, development pathways.
- Increase take home pay with salary packaging + savings on health insurance, gym, pharmacy, vehicles.

**So many lives. So many ways. One you.**:
At Believe Housing Australia (part of the AnglicareSA family), our mission if rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

**What you’ll do**:
As a Tenant Review & Engagement Officer, you will play a vital role in ensuring tenants have a strong voice in shaping our services.

You’ll develop and support inclusive engagement strategies that empower tenants to participate in reviews, consultations and decision-making processes.

By fostering collaboration between tenants, internal teams, and community partners, you’ll help drive service improvements and promote a tenant-centric approach across Believe Housing Australia.

You’ll be trusted to make a valuable impact by:

- Facilitating tenant engagement activities including consultations, surveys, focus groups and community events to gather feedback and promote active participation.
- Collaborating with internal teams and external partners to ensure housing policies and procedures are tenant-centric, fair, and aligned with regulations and best practices.
- Monitoring and evaluating the impact of tenant feedback by tracking service performance, implementing recommendations and identifying opportunities for improvement.
- Conducting research and analysis on emerging housing trends, best practices and legislative changes and providing recommendations.
- Identifying and developing specific projects that support our Tenant Voice Strategy.

**What you’ll bring**:
To thrive in this role, you will have:

- Proven experience in tenant engagement or a similar role within the housing sector, with the ability to assess community needs and develop evidence-based strategies.
- Strong project management skills, with the ability to effectively plan, execute and evaluate projects.
- Excellent communication and interpersonal skills to engage and collaborate with diverse stakeholders as well as the ability to work autonomously and be self-driven.
- Ability to record relevant information accurately in line with privacy legislation and policies and research and analyse data.

We would also love you to have:

- Strong understanding of housing policies, regulations and best practices.
- Experience in social impact measurement is desirable.
- Ability to identify strategic gaps and help develop initiatives to drive improvement and alignment.

**Why Believe Housing Australia?**:
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

**More to enjoy**:

- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
- Grow your skills and career with learning programs, professional development pathways, paid study leave and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

**Our impact starts with you**:
Join Believe Housing Australia, and help us change lives a