Administration Officer

**Description**:
**Description**

**Company Background**:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to **_“Improve the quality of life for those we serve” _**by providing the Right Care every time.

**Right at Home, Adelaide Region** seeks qualified, reliable, and passionate Office Administrator/Scheduler. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behavior, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

**Key Responsibilities**:
**Recruitment**:

- Develop and implement effective recruitment strategies.
- Screen, interview, and onboard new staff members.

**Compliance**:

- Ensure all operations comply with relevant laws and regulations.
- Monitor and update company policies and procedures.
- Conduct regular audits and risk assessments.

**Communication with Clients**:

- Serve as the primary point of contact for day-to-day client inquiries and issues.
- Foster strong relationships with clients through effective communication and problem-solving.
- Ensure client satisfaction and address concerns promptly.

**Staff Orientation**:

- Conduct comprehensive orientation programs for new hires.
- Provide ongoing training and development opportunities.
- Ensure staff are well-versed in company policies and procedures.

**Incident Management Compliance**:

- Oversee the reporting and management of incidents.
- Ensure compliance with incident management protocols.
- Conduct investigations and implement corrective actions.

**Marketing Assistance**:

- Support marketing initiatives and campaigns.
- Assist with social media management and content creation.
- Help coordinate marketing events and activities.

**Scheduling as Required**:

- Coordinate schedules for staff and client appointments.
- Manage calendar entries and ensure efficient scheduling practices.

**Day-to-Day Administrative Tasks**:

- Manage office supplies and inventory.
- Maintain accurate records and documentation.
- Provide administrative support to various departments as needed.
- Providing “on-call” services on rotation after hours, on the weekends, and on public holidays** ( as require )**

**Benefits**:

- **Rewards Program (including discounts on a variety of services e.g shopping and brand names)** exclusive to Right at Home staff through Rewards Gateway
- Inclusive and committed culture where everyone’s contribution is valued Plus 11.5% superannuation and travel reimbursement. ** Working Hours**:
This is a Monday to Friday position, predominantly from 9:00 AM to 5:00 PM, though hours may vary depending on business needs.

**Note**: No Working from Home

**Qualifications**:
**_Qualifications:_**
- **_Certificate III/IV in Administration or equivalent._**:

- **_Diploma or Degree in Business Administration, Human Resources (preferred)._**:

- **_Certificate III in Aged Care (preferred)._**:

- **_Current Australian National Police Check (satisfactory)._**:

- **_Working with Children Check._**:

- **_Current First Aid & CPR certificate._**:

- **_Valid driver's license._**:

- **_Excellent verbal and written communication skills._**:

- **_Proficiency in Microsoft Office Suite (Word, Excel, Teams)._**:

- **_Possession of a smart mobile phone (iPhone/Android)._**:

- **_COVID-19 vaccination._**

**Preferred Skills**:
**_Preferred Skills:_**
- **_At least 2-3 year of experience as a Recuitment officer or administrative staff._**:

- **_Sound Knowledge of SCHADS Awards_**:

- **_Solid knowledge in Home Care Package/CHSP/Disability sectors._**:

- **_Ability to operate efficiently and able to think outside of square._**:

- **_Strong time management and organizational skills._**:

- **_Ability to manage competing priorities effectively._**:

- **_Relationship development skills to support diverse clients in achieving their goals._**:

- **_Intermediate to advanced experience with Microsoft Office (Excel, Word, Outlook, and CMS)._