Back Office Officer

**Opening**

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

**Responsibilities**
- **_ Client Documentation and Compliance_**_:_
- Review and verify client identification documents in accordance with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies._
- Ensure that all required forms are properly filled out and all client information is accurate and compliant with legal and regulatory standards._
- **_Onboarding Process_**_:_
- Manage the onboarding workflow for new clients, ensuring timely and efficient account setup._
- Collaborate with the compliance team to flag potential risks or inconsistencies in documentation._
- Provide assistance to clients in completing their onboarding process when needed._
- **_Data Management_**_:_
- Accurately enter and maintain client data in the CRM and other internal systems._
- Update client records promptly in accordance with any changes, ensuring data integrity and confidentiality._
- **_Customer Support_**_:_
- Resolve client queries regarding the onboarding process or account setup, escalating issues as necessary._
- **_System & Process Improvement_**_:_
- Continuously review and improve the onboarding process for efficiency and compliance._
- Collaborate with internal teams (e.g., Compliance, IT, Customer Support) to identify areas for improvement and implement changes._
- **_Reporting and Documentation_**_:_
- Prepare reports on client onboarding progress and issues for management._
- Keep thorough records of client interactions, ensuring proper documentation is available for audits or regulatory checks._

**Requirements**:

- **Education**:
Bachelor’s degree in Business Administration, Finance, Economics, or a related field (preferred).
- **Experience**:
Previous experience in a back office, compliance, or customer support role in a financial services or trading environment is highly desirable.
Familiarity with financial products (stocks, CFDs, crypto, etc.) and trading platforms is an advantage.
- **Technical Skills**:
Proficient with CRM systems, MS Office Suite (Excel, Word, etc.), and database management tools.
- **Regulatory Knowledge**:
Knowledge of financial regulations such as MiFID II, GDPR, and KYC/AML requirements.
Understanding of industry standards for onboarding processes and customer verification.
- **Soft Skills**:
Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
Excellent communication skills (both written and verbal) for dealing with clients and internal teams.
Strong problem-solving skills and the ability to work under pressure.
- Business level proficiency in English or above (equivalent to B2 or above in CEFR)

**What you will get in return**:

- **Competitive Salary**:We believe great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- **Work-Life Harmony**:Join a company that genuinely cares about _you_—because your life outside of work matters just as much as your time on the clock.
- **Annual Performance Bonus**:Your hard work doesn’t go unnoticed Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- **Generous Time Off**:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- **Employee Referral Program**:Love working here? Share the love Bring your talented friends on board and get rewarded for growing our awesome team.
- **Comprehensive Health & Pension Benefits**:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks
- **Workation Wonderland**:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits
- **Volunteer Days**:Make a difference Take two additional paid days each year to support causes you care about and give back to the community.

**Closing**

Be a key player at the forefront of the digital assets movement, propelling your career to new heights Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.