Parts Sales Coordinator

1 day ago

Perth, Australia WesTrac Full time

**Posted Date**:6 Nov 2025- **Location**:Perth Precinct, WA, AU-
- Reporting to the Business Unit Manager - Flexi Parts, the **Parts Sales Coordinator** plays a pivotal role in delivering exceptional service to both external and internal customers. This position involves a comprehensive approach to customer satisfaction and effective parts sales coordination.-
- **Roster**: Mon - Fri 8.5 hours per day (including unpaid meal breaks)- ** Location**: FlexiParts (Perth Airport, WA)-
- **What you’ll do**:

- Manage end-to-end parts sales, including quoting, order processing, and inventory decisions
- Maximise ROI on used machines by cataloguing components and selecting optimal sales paths
- Build strong customer relationships through exceptional service, upselling, and cross-selling
- Collaborate with vendors to enhance product offerings and maintain positive partnerships
- Drive growth in parts and service sales across local, national, and international markets
- Support custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames
- Track and recover outstanding core returns, ensuring accurate documentation and reporting
- Prepare for succession into a senior role, contributing to long-term team leadership and strategy- ** Skills and Experience**:

- Proven previous experience in a customer service role
- Proficient in conflict resolution with ability to navigate challenging situations
- Exceptional communication proficiency (written, verbal, and interpersonal)
- Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems
- Strong time management skills, capable of handling multiple tasks in high-pressure settings
- Meticulous attention to detail
- Able to work effectively both independently and collaboratively within a team
- Knowledge of mechanics or automotive/mining industry experience is desirable- ** Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Employee Referral Program**- Opportunity to receive a referral bonus up to $5000 for applicable roles.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity- ** Our Company & Commitment**- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.** Reference Number : 4866

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