Front Line Supervisor

2 weeks ago

Mount Buller, Australia Mt. Buller Full time

**Location**

Mt Buller

**Department**

Buller Holidays

**Type**

Seasonal

**Description**

Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk Mt Buller promises an “office” like no other, with skiing and boarding an integral part of the experience. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment.

**Essential Duties and Responsibilities include the following**:

- Demonstrating professionalism and performing legendary guest service
- Direct supervision of front line staff
- Setting a positive tone and example for front line staff.
- Assisting with scheduling employees and monitoring break times
- Training staff in safety guidelines, policies, and procedures
- Training staff in guest service, teamwork, and product knowledge
- Provide guidance to staff members and guests, address complaints and resolve problems
- Maintaining a clean and safe environment for staff and guests
- Using in-store signage and crowd control fixtures
- Other duties assigned as necessary

**We're looking for someone with**:

- At least 12 months in a previous supervisory or leadership role
- 2+ years of snow industry experience preferred
- RTP (One Resort) experience preferred

**You’ll receive**:

- An unlimited season pass for Mt Buller (with benefits at other mountains)
- Discounts at all Buller Ski Lifts and many other in-resort venues and stores
- Alpine Award wage for a supervisory role
- Flexible hours to allow for skiing and/or snowboarding breaks
- Shared accommodation options available at cost, if required

You work and play hard. Fresh snow gets your heart pumping. Us too. We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver opportunities, training, and support, and invite you to join us if you think you fit the mold. Together - let’s make some unforgettable memories.
- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._

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