Business Support Manager, Charter Hall Account

**Business Support Manager, Charter Hall Account**

**Job ID**
- 220010

**Posted**
- 13-May-2025

**Service line**
- Advisory Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative

**Location(s)**

Sydney - New South Wales - Australia

**Work for CBRE, a global leader in real estate services**

**Drive operational excellence and team leadership on a prestigious key client account**

**Sydney | Land of the Gadigal people**

Join the CBRE team supporting the Charter Hall account — one of Australia’s leading property groups — as our Business Support Manager. This is a high-impact role, perfect for a proactive operations leader who thrives in a fast-paced, professional services environment and wants to be part of a strong, client-focused team, reporting to the Account Lead.

**Here’s what you’ll be doing**:

- Lead and mentor a team of Administration Managers based in each state across administration, systems, and reporting.
- Partner with senior stakeholders to align support services with the strategic priorities of the Charter Hall account.
- Drive process improvement, compliance, and operational consistency across the portfolio.
- Oversee team performance, development, and engagement to foster a high-performance culture.
- Responsible for tacking KPIs for the Services Agreement including People, Financial and Contract Management.
- Manage the recruitment cycle and contracting function of all staff ensuring processes are followed.
- Coordinate Learning & Development initiatives and events in line with agreed L&D plans
- Issue internal engagement survey annually, collate feedback and support with implementing outcomes.

**What you’ll bring to the role**:

- Proven experience in business operations, administration, or team management — ideally in property, facilities, or professional services.
- Strong leadership and people development skills, with a collaborative and supportive approach.
- A solutions mindset with the ability to streamline systems and drive continuous improvement.
- Outstanding communication, stakeholder engagement, and organizational skills.
- High-level proficiency with business systems, data analysis, and reporting tools.

**Why you’ll love working with us at CBRE**:

- Work with a high-profile client on a premier real estate portfolio.
- Be part of a respected global brand with strong local expertise.
- Join a passionate, diverse, and high-performing team culture.
- Access world-class learning, development, and career progression opportunities.
- Enjoy a flexible, inclusive, and supportive workplace.

**About Us**

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

**Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
- We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

**_
If you are successful you may be asked to complete a video interview as part of the recruitment process._**

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you #WeAreCBRE