Yacht Charter Fleet Manager

Double Bay location
- Rapidly growing company within the luxury travel space
- Fun and supportive team culture

Ahoy Club was born out of a pure passion for delivering true luxury and unparalleled customer experience to the elite. With decades of combined experience in owning, chartering and managing superyachts, we have a deep understanding of the industry and what it means to deliver the highest quality service. Now, coming on five years, we’re on a mission to redefine luxury & extend the Ahoy Club experience through our newly curated house of brands. From superyachts to private jets, opulent properties & events. We’re proudly uncovering the world of luxury for guests to enjoy globally. Ahoy Club was built on three key passions that we're excited to share with the world: excellent service, unrivalled experiences & a customer-centric approach.

**Job Overview**
This is a full-time role working as Ahoy Club’s Central Agency Manager. This is an exciting opportunity to join the business at a critical time of growth as we grow to be the #1 luxury experiences provider. You will be responsible for managing, expanding, and retaining our Central Agency fleet, locally and globally. You will manage the yachts’ data, marketing material, growth strategies, marketing, commercial strategies, and the flow of information and communication between the yacht and various sources of demand.

**Key Roles & Responsibilities**
- Drive revenue for all yachts within the CA fleet meeting sales KPIs.
- Drive and motivate the internal retail team and brokers to secure CA fleet bookings
- Be the key point of contact amongst all brokers globally for CA fleet bookings and enquiries
- Manage the CA booking pipeline
- Manage and own the brand identity of all yachts within the CA fleet and ensure all comms adhere to identity guidelines
- Drive and own the full marketing mix for the CA fleet
- Ensure yacht listings, availability, and pricing across all channels are always accurate and reflect the yacht in the best possible way while adhering to brand guidelines. This includes but is not limited to the Ahoy Club website, Yachtfolio, third-party websites, social media channel as well as all collateral including brochures.
- Manage and set commercial KPIs for each fleet in discussion with key team members globally and key moments within the customer calendar
- Manage all B2B and B2C campaigns for the CA Fleet in conjunction with sales, marketing team and owners
- Manage and streamline all communications internally and externally in a timely manner
- Produce monthly and annual reports
- Work closely with Ahoy Clubs Yacht Manager to ensure all charters are appropriately briefed and successfully executed
- Manage yacht data, availability, pricing and communication across all demand channels.
- Build an excellent brand reputation among owners and yacht crew and brokers.
- Proactively seek out opportunities for growth and deliver winning strategies.
- Identify and solve customer issues in a timely manner and provide excellent solutions.

**What we’re looking for**
- Brand and commercial experience managing and growing a service or product
- Previous communications management within campaign planning
- The ability to think customer-first in all executions
- Excellent problem-solving, negotiation and upselling skills.
- Excellent written, verbal, interpersonal and overall communication skills.
- Experience managing budgets, forecasting and growth-building strategies
- Previous sales & marketing experience
- Ability to thrive in a fast-paced environment (we move fast).
- Ability to build strong relationships
- Experience in yachting is a plus

**Our team**

A role at Ahoy Club is more than just a job — it is an opportunity to shape the future of the yachting industry. We believe hard work really pays off, so if you are looking for challenge and have a drive for making change, this is the role for you

**Our values**

**A**nticipate and deliver for the Customer - We know, understand and over-service our customers

**H**onest Communication - We operate with integrity and are open with our customers

**O**perate with Excellence - We roll up our sleeves and sweat the detail

**Y**outhful curiosity & love of learning - We’re curious, we try new things and we fail fast

**C**ommit to the
**CLUB** - We collaborate, support and uplift each other. One team, one mission, one purpose