Service Desk Officer

1 week ago

Leongatha, Australia South Gippsland Shire Council Full time

**Job No**:SGSC811**

**Location**:Leongatha***:
**ABOUT THE ROLE**:

- Full Time Fixed Term until January 2026
- Band 4: $70,379 per annum + 12% superannuation

If you're looking for variety, this role is for you. Engaging, interacting and providing exceptional customer service to colleagues across the whole organisation, you will be the first point of contact for technology support queries including:

- Providing outstanding customer service
- Support for staff devices and corporate equipment
- Managing and maintaining the Service Desk, including resolving, triaging and escalating calls and service request tickets as appropriate
- Looking after Council’s mobile phone fleet and accessories
- Onboarding, training and induction of staff to Councils' corporate network and operations
- Monitoring customer satisfaction levels
- Maintaining accurate IT documentation
- A commitment to support and engage in sustainable improvement in customer service and associated Service Desk processes

**ABOUT YOU**:
To be considered for this role you will:

- Enjoy working and interacting with a wide range of people and get a buzz from solving people's issues.
- Have experience in a customer service and administration role and/or a certificate in business administration.
- Have strong communication and administrative skills, high work ethic, are curious and open to taking on a challenge.
- Have demonstrated ability to work effectively in a team environment.
- IT qualifications and experience welcome but not a pre-requisite

Sound like you? We'd love to hear from you

**ABOUT US**:
South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.

Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.

Our values - Accountability, Customer Focus and Excellence - are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.

**WHY YOU'LL LOVE WORKING WITH US**:

- Work-life balance with flexible working arrangements
- Rostered Days Off offered for full time roles
- Ongoing training and professional development opportunities
- South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
- Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
- Diverse range of exciting career paths in full time, part time or casual positions
- Mentoring, coaching and secondments
- Access to 24/7 Employee Assistance Program
- Opportunity to purchase additional leave
- Annual Enterprise Agreement salary increments
- Family Violence Support and Leave Provisions

:
**CLOSING DATE**:
Applications close Midnight Wednesday 10 September 2025.

**CONTACT**:
Enquiries to Ashleigh Licht, Team Leader Technology Support Services on 5662 9833.

**NEXT STEPS**:
For further information on our recruitment process please click here.
- Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one._

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